モンテベロ ホテル

「We are a party of two. No favorable point at all about the hotel. We checked in shortly after 3pm. First of all, upon entering the room, we noticed a smell of urin, coming from the AC unit. We immediately reported the problem. Hotel clerk said to send a maintenace personnel to the room. No one came. We had to sleep in the foul smell all night without the AC. Also, the bath drained extremely slow. Next morning we made a compalint about the two problems. The hotel clerk at the counter (a...

「Bugs in the pullout couch. Stained, dirty old furniture.」

「Staff were helpful. Room was comfortable enough and clean, but in dire need of an upgrade. Wall paper peeling. My room was over run with ants on the 3rd floor!! Breakfast area was well stocked on first day. Poor on the second day. No staff around for 30 minutes」

「1日目だけ」

「The staff was courteous and helpful but the beds in my room smelled like urine. I was given another room and the 2nd room wasn’t as bad but did have a faint smell of urine as well and the fire alarm went off at 6am on my last day there. I normally book at LaQuinta when I travel. This is the first time experiencing this.」

「都市部から離れていたがインターからのアクセスもよく便利だった。部屋も綺麗だった。」

「The location was not safe looking. The shower was not clean. The people looked like people who lived there or just hanging out. The manage allowed us to check out and promise he would refund my money for the three nights I did not stay. I have yet to receive my refund. I would not recommend any one to stay there until you bring in a team that will help with updating your facilities and stop allowing people to just hang out. You prices were great. Once I arrived I understood why. Your website is ...

「20歳の息子と2人で利用しようとして、先に息子をチェックインさせようとしたところ、21歳未満だから、チェックイン不可との対応をされました。事前にメールで、息子の名前を連絡していたにもかかわらずです。私のチェックインか深夜だったので、息子は別の場所に泊まりました。」

「All great」

「Everything was good」

「Stayed for 1 night to beak up our drive from MA to NC. The room was spacious, but the carpet in the room was lifting if certain areas and was very dirty. The furniture was also old and needed updating. The staff was not too helpful or friendly. Since we were traveling with a family of 5 it would have been nice to have a complimentary breakfast, but that was also not an option. For the price we paid, I would not stay at this property again.」

「Room was smelly. Building in general in disrepair. Sheer curtain ripped off at the corner. Broken vents on AC unit. Carpet in hallway stained and part cut out.」