「Property was as described/expected. We arrived at 7:02 and were charged the $25 late check-in fee. Although it did ask for guests to contact the office if arriving after 7 pm, we did not expect a less than 5 min. arrival time (with manager still in the locked office) to receive such inflexible treatment (we were told that the late fee was computer-based and could not be changed). We accepted this fee without any complaint. No kindness- strictly business.」
「Property was as described/expected. We arrived at 7:02 and were charged the $25 late check-in fee. Although it did ask for guests to contact the office if arriving after 7 pm, we did not expect a less than 5 min. arrival time (with manager still in the locked office) to receive such inflexible treatment (we were told that the late fee was computer-based and could not be changed). We accepted this fee without any complaint. No kindness- strictly business.」
Cindi