The property was fine. The host was not.
We booked this home for one night so my daughter and I could ski at Brian Head after a work trip in St George. My wife and I drove separately so we would each have our own cars. We wanted to stay in Brian Head but everything was booked. We searched for a place that would accommodate two adults (my wife and I) and our four kids in Parowan. This property was the only one available, so we booked it.
Our short stay was pleasant. The property was fine. We were quiet and respectful of the neighbors. We tidied everything up and left on time.
As we were driving away, a woman was sitting in a parked car across the street a few homes away. She gestured for me to pull over. I was confused but decided to pull over. She got out of her car and came to my passenger side window. I rolled it down and she identified herself as Robyn, the property host.
She immediately accused me of being dishonest and said she didn’t like dishonest people. I was thoroughly confused and asked her to elaborate. She asked how many people were in our party and I told her six: my wife and I, plus our four children. She seemed almost giddy as she accused me of lying about the number of guests in our booking.
I was still confused and told her i believed I had booked for six people because I searched for homes that would accommodate our full party, and the app usually pulls through the party size when booking. She said the booking was for one person and again accused me of lying and trying to get away with something.
I told her that if there was a discrepancy in party size, it was an honest mistake. She wasn’t hearing it and again, for a third time, called me dishonest and told me she would be charging an extra cleaning fee. Later, she did charge a fee because we had used the pillows for our kids.
As an aside, I just tried booking for six people on a weekend and the detailed fee schedule shows that she charged us more than her typical rate for extra guests, so it feels punitive and petty.
It was odd that she chose to confront me in the street instead of calling or texting. We also have to wonder now if she was spying on us during our visit (almost none of the windows have blinds). It’s offensive that she went straight to accusations before asking questions. It was an honest mix-up, but she wanted to believe we tried to deceive her. Just so odd. We will never stay here again.