4/10 (不満)
Elizabeth
グループ旅行
2025 年 12 月 4 日
気になった点 : 清潔度、設備とサービス、施設のコンディションと設備
Customer service/response time was great but felt like false advertising. The staff themselves were very kind and communicative however there was zero hot (or even warm) water out entire four day stay, there was hair and dirt all over our floor upon arrival, and we weren’t provided any bed linens aside from one top-sheet. I will say that our AC unit broke and started leaking night one and they had an electrician out to fix it the next day, but they refused to offer us any sort of refund even though we were clearly uncomfortable during our stay. For what we paid compared to other locations in the area, we are pretty disappointed.
Elizabeth
2025 年 11 月に 3 泊滞在