10/10 (非常に良い)
Elise、ozark
小さなお子様連れの家族旅行
2025 年 8 月 31 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス
We spent 5 nights here in July of 2025 with our 4 kids. The layout of the rooms is terrific. The breakfast is great, and nightly drinks were a highlight of our trip, the bartenders have great personalities! Proximity to beach is wonderful. It is a well-maintained hotel and the cleaning staff are amazing. Our biggest disappointment was the front desk staff. We asked for extra sheets our first night and it took over 4 hours to have them brought to us. A few nights later, our sleeping situation wasn't working out so we needed another blanket and sheet, we were told they'd be brought to us and never were. There was an air of snobbiness and suspicion regarding our very basic requests. That was so odd and we had never been treated like that. I'm not sure what they were worried about or why our request was ignored, but when you spend thousands of dollars it's strange that a request for some extra sheets would be denied. It put a bad taste in our mouth and we avoided dealing with the front desk associates the rest of our trip. We would stay here again but just avoid the front desk people after checking in! They don't seem to really want to help and are not willing to go above and beyond. If you'll need extra sheets, B.Y.O.S.
Elise
2025 年 7 月に 5 泊滞在