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ソネスタ ES スイーツ ミネアポリス - セント ポール エアポート

Sonesta ES Suites Minneapolis - St Paul Airport

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口コミ

10段階中7.8
良い

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周辺地域について

地図
55121, MN, Eagan, 3040 Eagandale Pl

ポリシー

宿泊施設で利用可能なクレジットカード

重要事項

宿泊施設の別名

Residence Inn Marriott Minneapolis St Paul Airport-Eagan
Sonesta ES Suites Minneapolis St. Paul Airport Aparthotel Eagan
Sonesta ES Suites Minneapolis St. Paul Airport Aparthotel
Sonesta ES Suites Minneapolis St. Paul Airport Eagan
Sonesta ES Suites Minneapolis St. Paul Airport
Residence Inn Minneapolis - St. Paul Airport / Eagan Hotel Eagan
Residence Inn Eagan
Eagan Residence Inn
Sonesta ES Suites Minneapolis
Sonesta ES Suites Minneapolis St Paul Airport
Sonesta ES Suites Minneapolis St. Paul Airport
Sonesta ES Suites Minneapolis - St Paul Airport Hotel
Sonesta ES Suites Minneapolis - St Paul Airport Eagan
Sonesta ES Suites Minneapolis - St Paul Airport Hotel Eagan

ソネスタ ES スイーツ ミネアポリス - セント ポール エアポートの口コミ

口コミ

7.8

良い

評価 10 - 999 件の口コミ中 413 件が非常に良い
評価 8 - 999 件の口コミ中 284 件が良い
評価 6 - 999 件の口コミ中 137 件が普通
評価 4 - 999 件の口コミ中 75 件が不満
評価 2 - 999 件の口コミ中 90 件が非常に不満

8.0/10

清潔度

8.2/10

スタッフとサービス

7.2/10

設備とサービス

7.6/10

施設のコンディションと設備

6.6/10

環境への配慮

口コミ

2/10 (非常に不満)

Jodi

小さなお子様連れの家族旅行
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
It was changed over to apartment and failed to notify me
2023 年 9 月に 2 泊滞在

2/10 (非常に不満)

宿泊されたお客様

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Sonesta apparently sold this property. It is in the process of being converted to apartments. Hotels.com still showed it as hotel with full amenities. Pool was closed and there was no breakfast or maid service.
2023 年 8 月に 6 泊滞在

2/10 (非常に不満)

Michael

小さなお子様連れの家族旅行
良かった点 : スタッフとサービス
気になった点 : 清潔度、設備とサービス、施設のコンディションと設備
The property is being converted to apartments and is barely a hotel at this point. The pool is permanently closed and they no longer offer breakfast. My suspicion is that cleaning staff is also limited, because it was immediately obvious that our room had been smoked in (strong marijuana smell) and that the beds had been made but not cleaned (significant white stains on the box spring of one bed that looked suspiciously like a bodily fluid). The night manager Tony was fortunately very helpful, and seemed to be well aware that this property no longer matches the listing. He was up front about the pool and breakfast and allowed us to cancel our reservation after viewing our room. I feel bad that the staff here are being stuck with guests who have been tricked. Maybe this was a nice property in the past, but it isn't any more. Beware of the attractive pictures and price, because this hotel is not what it appears to be from the listing.
2023 年 8 月に 7 泊滞在

2/10 (非常に不満)

Nakita

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2023 年 8 月に 3 泊滞在

2/10 (非常に不満)

Jean Paul

家族旅行
良かった点 : スタッフとサービス
気になった点 : 清潔度、施設のコンディションと設備、客室の快適度

Stay away

One of the worst places I have stayed in due to how dirty the place was, it was full of bugs and the kitchenette was disgusting.
2023 年 8 月に 3 泊滞在

2/10 (非常に不満)

scott

小さなお子様連れの家族旅行
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Was travelling from Canada to Minnesota, booked this hotel due to us travelling in a group of 6.. No hot water available for the two days we stayed, pool was green and inhabitable, phones did not work in hotel rooms. Phone number listed did not work to contact the hotel desk. Attendant is not 24 hours like advertised.. When I voiced my concerns the lady at the front stated that the pump was broken in the pool and had been for quite some time, they don’t have phones in the rooms (they did have 2, neither of which worked when trying to call the front desk), the buildings were built in the 80’s and there wasn’t much she could do. But she would inform maintenance that the hot water tank was also out in our building.. she said they were changing to extended stay, and apartments so not much she could do. Disappointing stay. Area was dirty. would not recommend. The price is not reflective of such poor lodging. Save yourself the hassle!

4/10 (不満)

Franna

小さなお子様連れの家族旅行
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Not clean at all . Carpet and floors were dirty . I asked for a broom and dust pan to clean myself but the staff didn’t have one available SMDH!! WE were there for five days and couldn’t get any clean wash clothes .. we had to go to the Walmart up the street to purchase WASH CLOTHES OMG!! Never again !! Just tear the place down !! I was told sonesta is switching this property over to apartment .. HURRY UP geesh
2023 年 7 月に 4 泊滞在

4/10 (不満)

Jade

小さなお子様連れの家族旅行
良かった点 : スタッフとサービス
気になった点 : 清潔度、設備とサービス、施設のコンディションと設備
The price, location, and size of our room was good. However, we had no hot water the whole weekend, no power cord for the living room tv, no breakfast like advertised, everything was very sticky and dirty. Our feet were black from the carpet. Yoi can tell it used to be a smoking building but they never did a deep clean. The railings, counters, walls were sticky. Burn holes all over the carpet and some of the furniture. Positives: Taylor at the desk was super friendly and kind when i complained of all the problems. She tried to have maintenance get a power cord to the tv to us but didn't hear anything. The size was great for our large crew with an upstairs!
2023 年 7 月に 2 泊滞在

10/10 (非常に良い)

Tramaine

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Enjoyed our stay would recommend staying again
2023 年 7 月に 3 泊滞在

2/10 (非常に不満)

宿泊されたお客様

出張
気になった点 : 清潔度、施設のコンディションと設備、客室の快適度

Never again

I’ve stayed here four or five times in the last ten years. This was my last. It’s gross, feels unsafe and is a terrible experience. There’s another hotel, for about the same price, just 300 yards away. Stay there.
2023 年 7 月に 2 泊滞在

6/10 (普通)

宿泊されたお客様

良かった点 : スタッフとサービス
気になった点 : 清潔度、施設のコンディションと設備

No breakfast as advertised, needs some remodeling

This place left a lot to be desired and has really gone downhill since we last stayed here six years ago. They list complimentary breakfast on their website but there was no breakfast available. The front desk clerk said she'd meant to take that off their website for a year now. The pool also was also closed off and the place looked a little rough. Lots of stains on the carpet, the toliet didn't flush well, and there was a strong freshening odor that seemed to be trying to mask a musty odor in the room.
2023 年 7 月に 2 泊滞在

2/10 (非常に不満)

Cathy

2023 年 7 月に 2 泊滞在

2/10 (非常に不満)

Jason

家族旅行
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
NEVER AGAIN!!! My family booked the Sonesta five We were at the hotel by 10:30pm. When we found the registration office, they were closed with a note on the door saying to “ring the doorbell for after hours service.” Well, the door bell was ripped off the wall. There was an after-hours emergency number that was posted so I called it. I tried 3 times and it went straight to voice mail, but the mailbox was full. I called Orbitz while my wife continued to try the after-hours number. Orbitz answered and attempted to reach Sonesta with no luck. They checked the Sonesta website that said they had 24-hour front desk service. In the meantime, someone answered the phone on the after-hours number. My wife advised that we had a room booked for eight days and the maintenance worker said she would try someone else then hung up. It was 4th of July weekend and we had no room. The maintenance person text my wife and asked our last name which she promptly gave. The maintenance person said they did not have a reservation for that number and to wait until the morning to sort this out. We had nowhere to go. So, we texted back with their reservation number, but she stopped responding. We found out the next day that the front desk simply did not want to come back and check us in.
2023 年 6 月に 7 泊滞在

2/10 (非常に不満)

shannon

家族旅行
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Absolutely filthy, plus the pool is not even open even though it is heavily advertised only one front desk lady was nice.
2023 年 6 月に 9 泊滞在

2/10 (非常に不満)

Dan

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2023 年 6 月に 2 泊滞在

6/10 (普通)

宿泊されたお客様

良かった点 : スタッフとサービス
2023 年 6 月に 4 泊滞在

8/10 (良い)

Janet、Columbus

家族旅行
良かった点 : 清潔度、施設のコンディションと設備
Room was nice, clean, everything that was listed. Suited our needs. Had I done a bit more research would have discovered the rooms were accessible from outside. My travel companions weren't so keen on the stairs to get to the room, but considering most of our stay they only have to travel up them once a day was ok. The only negative I would give is the shower/tub drained slowly. By the end of the shower I was standing in a couple inches of water.
2023 年 5 月に 7 泊滞在

6/10 (普通)

Tami

カップルで旅行
良かった点 : スタッフとサービス
We've stayed at a Sonesta before in St. Louis and really liked it. This one however seems run down. Our keys didn't work when we got to room, front desk fixed that right away. Room itself looked like it hadn't been used in awhile. Everything was unplugged. Air conditioning didn't work right. Pool was closed. Kids were screaming outside until almost 11pm. Only good thing about the stay was that I used points to stay there. So sorry I wasted them on this property.
2023 年 5 月に 1 泊滞在

2/10 (非常に不満)

Taylor

カップルで旅行
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
We tried to check in just after mudnight. Nobody working there to check us in. We rang bell as instructed, knocked, rang, called, rang again. We were exhausted and extremely upset!!! Took us another hour working with Expedia to get another hotel. No excuse for this! Surely you know you have another guest reservation that night. NEVER EVER STAY HERE!
2023 年 5 月に 1 泊滞在

10/10 (非常に良い)

Bao

家族旅行, 小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Staff was very nice. It was quite. Easy access to freeway. Shopping center very close by.
2023 年 5 月に 7 泊滞在

10/10 (非常に良い)

Kelsey

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
i really enjoyed the overalll atmosphere and friendly ness of all the staff. i would recommend others to stay here and i will be back
2023 年 5 月に 2 泊滞在

2/10 (非常に不満)

Troy

気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
2023 年 4 月に 7 泊滞在

2/10 (非常に不満)

ROSA

出張, 小さなお子様連れの家族旅行
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
La limpieza es horrible en ese lugar me dieron una habitación sucia y cuando fui a la oficina a decirles lo que pasaba se molestaron tres días después fui y les pregunté que si cada cuanto tiempo me iban a limpiar la habitación y me salió una mujer de raza blanca que fue súper pésima y desagradable me contesto que ai se ofrecía servicios de limpieza cada dos semanas y que si yo necesitaba papel higiénico o toallas limpias tenía yo que bajar a la oficina y pedirlas. Aparte que salió corriendo detrás de mi bien enojada y me grito que si cual era my número de cuarto yo le di el número de habitación pero me puse muy nerviosa porque me dio miedo que me fuese a hacer algo a my familia y a mi, My estadía en ese lugar fue por una semana pero fue la semana mas estresante que e tenido el día martes 18 que fui a la oficina para hacer el checkout espere 40 minutos parada en la oficina y no había nadie atendiendo después de estar ai ese tiempo llegó un empleado le dije que ya me iba y que quería my recibo y me dijo que no me lo podía dar porque no tenían sistema que las computadoras no servían y era más que obvio que el estaba llegando tarde y tenía todo apagado por eso no pudo darme el recibo oh y además me dice que si quiero my recibo que le escriba my correo electrónico que por medio de eso me lo iba a enviar ya es el día siguiente y aun sigo esperando my recibo. eso me causó un estrés horrible y una demora en my viaje de regreso a el aeropuerto. Jamás de los Nuncas quiero volver ai
2023 年 4 月に 7 泊滞在

10/10 (非常に良い)

vinyetta

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
staff was excellent great customer service
2023 年 4 月に 4 泊滞在

6/10 (普通)

John

小さなお子様連れの家族旅行
良かった点 : スタッフとサービス
気になった点 : 清潔度
The room was spacious with nice layout and full kitchen, however could use a bit of maintenance and cleaning.
2023 年 3 月に 9 泊滞在