6/10 (普通)
Hsun-yun
出張
2025 年 12 月 16 日
良かった点 : 清潔度、客室の快適度
気になった点 : スタッフとサービス
I selected pay at the property, but when I arrived at the hotel, the front desk did not confirm any payment details with me.
Even the next morning, when I asked the front desk for a receipt, I was told that the payment had been made through hotels.com and that they could not issue a receipt.
It was only after I left the hotel and rechecked my booking on the platform that I realized what had happened.
While I was still waiting for clarification and concerned about how the payment would be handled, the hotel charged the booking through hotels.com without any prior notice or communication.
The charge was made to a different registered family credit card, which caused reconciliation issues, and I still do not have any receipt for expense reimbursement for my business trip.
This situation has been extremely frustrating and poorly handled.
Hsun-yun
2025 年 12 月に 1 泊滞在
