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"Front desk staff were polite but slightl indifferent, with the exception of one very kind staff member- Tang. She was vmvery attentive and kind. The 7th floor spa and the restaurant's staff were the reason why I gave this place 5 stars instead of 4. The entire restaurant staff made my stay delightful and warm. The food was simply but delightful. And there was one memorable elderly Japanese woman who made me feel just at home with her smiles and energetic conversation- despite not understanding one word! The views of the mountains and the stream were great to wake up to each morning and the hot springs on the top floor were something I looked forward to each night of my stay. I dont know if the water was truly a hot springs natural water, but nevertheless it was clean, and the different temperatures of each bath pool were very relaxing. Thank you Kamenoi for a terrific stay! All of the guests were Japanese, making it understanding that no one really spoke English! But again, a terrific stay."

"The staff were very helpful and polite, one member of the reception team made sure I had a parking space after I left and returned. They all accommodated my poor Japanese. The facilities are very good, clean and the TV entertainment was very good with recent cinema releases."

"Good location "

"Great place to relax! Clean room, friendly staff, onsen, complimentary morning probiotic drinks, afternoon ice cream and night ramen."

"Nice place and people "

"Clean room, polite staff, convenient location. "

"The room was spotless, staff was extremely friendly and helpful!"

"Clean room, spacious and good facilities in Onsen area. We enjoy our stay in this hotel. However, we stayed in a room on the 2nd floor, we could hear some noise from traffic and we could smell foods in our room during morning breakfast time. "

"Staff very courteous and helpful, hot spring bath was lovely. Comfortable stay in a neat town that doesn't break the budget."