2/10 (非常に不満)
Kevin
2025 年 7 月 17 日
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Booked 5 nights for $140 per night. It’s a hilton and high price so must be fine right? Wrong. My floor (the 4th floor) smelt terrible, and both the hardwood floors and carpet were dirty. There were actually a bunch of screws and small sharp wood pieces on the floor. It has not been vacuumed in a long time. My room had a different smell but it also smelt terrible. The floor was dirty and unvacuumed. It is a very old room. I booked somewhere to sleep, and this is not a place to sleep. It is directly next to a busy highway with construction going on. The room is not soundproof, you need earplugs to even have a chance at sleeping. As soon as i checked in i left and booked another hotel. I told them i could not stay in this room and left a note to the general manager. Hilton refused to refund me since it was booked through expedia, and the hotel has refused to respond to expedia. I did not stay a single night here and I want my money back! I would not call this a ripoff but an actual scam. Hilton should feel embarrassed.
Kevin
2025 年 7 月に 5 泊滞在