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ズーリープアンドゴー MXPの口コミ

ズーリープアンドゴー MXP
Via Malpensa 2000 Terminal 1, Aereoporto Malpensa, Ferno, Varese

口コミ

5.4
評価 10 - 38 件の口コミ中 4 件が非常に良い" "
評価 8 - 38 件の口コミ中 8 件が良い" "
評価 6 - 38 件の口コミ中 8 件が普通" "
評価 4 - 38 件の口コミ中 8 件が不満" "
評価 2 - 38 件の口コミ中 10 件が非常に不満" "

7.0/10

清潔度

6.0/10

スタッフとサービス

6.0/10

設備とサービス

5.6/10

施設のコンディションと設備

5.0/10

環境への配慮

口コミ

2/10 (非常に不満)

Yasuhisa

良かった点 : 清潔度、スタッフとサービス
気になった点 : 施設のコンディションと設備
正しいパスワードで解錠できなかった。
2024 年 2 月に 1 泊滞在

2/10 (非常に不満)

Kei

2023 年 8 月に 1 泊滞在

6/10 (普通)

Yoshinori

良かった点 : 清潔度
英語かイタリア語でのやり取りができないならチェックインできないリスクあり
チェックインのやり方のメールが来るとのことだったが最後まで知らされなかった。入口で画面に従って携帯の番号を入れたが認識されずスタッフに電話で連絡したところHotels.comを通した予約だどたまに起こることらしく代わりの番号を教えてもらい漸く入れた。あと深夜に近くで床の張替え作業をしていて非常にうるさかった。
2019 年 7 月に 1 泊滞在

4/10 (不満)

宿泊されたお客様

良かった点 : 清潔度
気になった点 : スタッフとサービス、客室の快適度
設備と値段が合っていない
他の人が記載している通り、とても分かりにくい場所にある。詳しく書くと、ターミナル1(出発階)のチェックイン4の近くにあるカフェの奥の通路(チェックイン1〜3 への通路)にある。トイレは真横。シャワーなし。 チェックイン後も何度も出入りは可能だが、チェックアウトをし忘れると罰金。隣の部屋の人の声が全部丸聞こえ。空調がずっとONで、調整不可なので、とても寒くて寝られなかった。当時の外気温は0度。掛け布団ないなら、せめて空調調整させてほしい。 セキュリティのある壁付きベンチという感じ、そのわりには値段が高い。 チェックインが深夜だったので、どうやるのか不安で確認メールを送ったが「前日にメール送るのでそれを見ろ」と返信来ただけでなにも説明なし。案の定メールも来ず。チェックインは、予約時の自分の番号だった。イタリアは夜のシャトルバスは時間通りに来ないので、離れたホテルに行くよりは良いが、深夜便or早朝便の人以外にはオススメしない。 It's in a very confusing place, as described by others. And there is no explanation about how to check-in etc. The location is in the aisle in the back of the cafe (passage to check-in 1 to 3) near the check in 4 of Terminal 1 (departure floor). The toilet is right beside. There is neither a comforter nor a shower. You can in and out again after check-in. enter the reservation number. The voice of the person in the next room can be heard well. The air conditioning was on all the time, so I couldn't adjust it, so it was very cold and I couldn't sleep. The outside temperature at that time was 0 degrees. If there is no comforter, let me at least adjust the air conditioning. It feels like a walled bench with security, but it's expensive. As check-in was at midnight, I sent a confirmation e-mailabout how to do it, but I received a reply saying, "Look at it as I sent an e-mail the day before." No explanation. I didn't even get a definite email. I don't recommend it for people other than late-night flights or early-morning flights.
2019 年 4 月に 1 泊滞在

6/10 (普通)

yoshiharu

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Hotels.comの対応に気をつけて。
チェックインは決められた部屋番号の端末に自分の携帯の番号を入力して、パスポートをスキャンして終わりです。予約時に適当な携帯番号を入力していたら大変な事になったでしょう。Hotels.comはこの施設に関しては何もしてくれないので、気をつけましょう。自分で対応しろと言われます。私は、何も知らないまま、行きました。公衆電話がたくさんあるので電話できました。１€で電話できます。何枚かもっていた方が良いでしょう。とても親切でゆっくり英語を話してくれたので、問題なくチェックインできました。後の詳しい事は中のタッチパネルで問題解決できます。Wi-Fiは良いです。
2019 年 4 月に 1 泊滞在

2/10 (非常に不満)

ANTONELLA

気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Lo schermo non funzionava e non rendeva possibile la gestione interna della cabina. Per spegnere la luce ho dovuto contattare l'assistenza, ma non sono riusciti a risolvere il problema allo schermo. Di conseguenza, per tutta la notte abbiamo avuto il tettuccio aperto e lo schermo in panne. Esperienza terribile e stiamo ancora provando ad ottenere un rimborso. Expedia poco collaborativo.
2024 年 3 月に 1 泊滞在

4/10 (不満)

Ashley

良かった点 : 清潔度
気になった点 : 客室の快適度
Hard to find
I arrived early hours in the morning at 3am with no no instructions on where to find the pods or no signs up to where to go and not anything open to ask anyone spent 45 minutes walking around I did find a cafe that open up with with broken English she pointed me in the right direction. The touch screen was broken so could not turn the lights off and it was very very noisy cannot get any sleep
2024 年 2 月に 1 泊滞在

8/10 (良い)

Jessica

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Un po’ cara, ma molto comoda se non ci sono i mezzi
2023 年 10 月に 1 泊滞在

6/10 (普通)

Debra

良かった点 : スタッフとサービス
気になった点 : 施設のコンディションと設備
Very convenient location. It is located in the airport so it is noisy— to be expected. Contrary to advertising, there are no sheets. Just a torn rubber coated mattress.
2023 年 10 月に 1 泊滞在

2/10 (非常に不満)

Antonia

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Dont throw your money away
Dont bother wasting your money sleeping here. Neither the door or the window worked , texted them and they said there is nothing they can do and to send a complaint email but no one replied back. Hotel.com didn’t help with a refund either and told us to talk to the hotel. Trust me there would be no difference between sleeping on the floor in the airport or in this capsule.
2023 年 9 月に 1 泊滞在

2/10 (非常に不満)

Baye

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
0/5 Do not recommend
I could not even access the capsule. I spoke with the agent and she did not seem knowledgeable about the check in process because she kept trying to have me troubleshoot in ways that were not even possible with the system. She tried to change the check in phone number and it still did not work. Eventually, she told me to just "walk away and try again later". I ended up having to go to a totally different hotel. I contacted Hotels.com for a refund and it was denied because they state that the hotel doesn't have record of me calling them for assistance. I have now emailed the hotel with a screenshot of the WhatsApp phone call record. Hotels.com unhelpfully explained it was a nonrefundable reservation - but in that case I expect to be able to actually access the capsule. Save yourself the effort and lost money, pay a little more for a professional hotel near the airport, not the capsule.
2023 年 9 月に 1 泊滞在

2/10 (非常に不満)

Abdul Jameel

2023 年 8 月に 1 泊滞在

4/10 (不満)

Nikol

2023 年 7 月に 1 泊滞在

2/10 (非常に不満)

宿泊されたお客様

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Not recommend at all!
The hotel is self check in. No staff there. I encountered the password issues and the help desk hotline is not 24/7 that I only could stay in the airport without rest. I left message in the official website and no one answer yet. The check in time start at 8 pm, when I found there was no way I could sleep in the hotel it was too late for me to go back city to find the alternative!
2023 年 6 月に 1 泊滞在

4/10 (不満)

宿泊されたお客様

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
O ecrã no interior da cápsula estava avariado, não permitindo desligar as luzes no interior nem fechar o teto, tive que dormir com a luz ligada a noite toda e a ouvir todo o ruído no exterior à cápsula, tendo sido uma noite muito mal dormida.
2023 年 6 月に 1 泊滞在

2/10 (非常に不満)

jose

2023 年 6 月に 1 泊滞在

6/10 (普通)

Dani

グループ旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
気になった点 : 客室の快適度
Practic but noisy
It's really practic and good idea this kind of places inside the airport, but in Malpensa is put in a wrong place: noisy, with people messing around during all the night, and also speaking close to your capsule and It's not insonoritzate. Positive thing, is to have a Whatsapp number to resolve your check-in problems.
2023 年 3 月に 1 泊滞在

10/10 (非常に良い)

De Ann

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2022 年 5 月に 1 泊滞在

6/10 (普通)

Maria Carla

2022 年 3 月に 1 泊滞在

4/10 (不満)

Leonardo

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Utile se funzionasse
Non funzionava il touch screen interno quindi le poche ore di riposo sperate non sono arrivate perché con la il riflesso in faccia
2022 年 3 月に 1 泊滞在

10/10 (非常に良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2021 年 7 月に 1 泊滞在

8/10 (良い)

Richard

良かった点 : 清潔度
2020 年 8 月に 1 泊滞在

2/10 (非常に不満)

Francine

気になった点 : スタッフとサービス、施設のコンディションと設備、客室の快適度
As cápsulas não estão em funcionamento, em virtude da pandemia. Reservei, paguei e não usufruí.
2020 年 7 月に 1 泊滞在

4/10 (不満)

宿泊されたお客様

出張
気になった点 : スタッフとサービス、客室の快適度
Complicated check-in and noisy but decent sleep
You need your phone number to check-in through a screen... but it did not work! The "hotel" doesn't have after-hour customer service, so I ended up calling hotels.com which told me to use a different phone number (never heard before!) as a chek-in code. Why wasn't this included in the confermation email? Moreover: decent hotel pod in a noisy point at the airport (close to the bathroom), and no noise insulation.
2020 年 1 月に 1 泊滞在

10/10 (非常に良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Comodissimo con un volo al mattino presto. La capsula é spazioso e il letto non é male
2019 年 12 月に 1 泊滞在

2/10 (非常に不満)

Luis

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
PESIMA ELECCION
Fatal. Ubicación bulliciosa, fue imposible dormir. Calor excesivo dentro de la cápsula. No lo recomiendo a nadie.
2019 年 10 月に 1 泊滞在

4/10 (不満)

letteria antonia

気になった点 : 施設のコンディションと設備、客室の快適度
2019 年 9 月に 1 泊滞在

6/10 (普通)

Giorgio

良かった点 : 清潔度
気になった点 : スタッフとサービス、施設のコンディションと設備、客室の快適度
I stayed twice in a few days. After the first visit I reported some issues. The main one being that the roof panel did not close when I selected that. This means the there was nothing to stop/reduce noise or shut out the light in the terminal building. I received no reply to my report and was allocated the same unit (number 3) the next time and no repairs had been made. There is no pillow just a slight rise in the mattress level where the head goes and I had to use a towel to sleep on. There are no covers and no control of the temperature which is the ambient temperature of the terminal building. I did not realise the Terminals were so far apart and required a bus transfer. There are no signs in the terminal to find the units and a check-out time of 08:00 is too early.
2019 年 5 月に 1 泊滞在

8/10 (良い)

종훈

良かった点 : 清潔度、施設のコンディションと設備、客室の快適度
이른아침 비행일정 있는 사람에게 추천
아침일찍 비행기라 노숙보단 캡슐호텔이 나을거같아서 예약했는데 시끄러운거 말곤 좋음. 짐 안전하게 보관 할 수있다는 것이 가장 좋음. 위치는 체크인카운터1-3가는길에있음. 숙박당일 메일로 체크인-아웃 하는 법 알려줌. 새벽에 중앙역에서 오기 그렇다 하는 사람들에게 추천함.
2019 年 5 月に 1 泊滞在

8/10 (良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2019 年 5 月に 1 泊滞在

8/10 (良い)

Fredrick

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
convenient, inexpensive, basic accommodations
Great option for those with an early morning flight. Accommodations are minimal, but sufficient. Location was right next to a public toilet, so relatively convenient. Ear plugs recommended as you have the background airport noise. CHECK-IN was a bit cryptic. You'll need the phone number the reservation was booked with (without the country code, i.e. 10 digits for US numbers) and this will be your code for entry and exit. I had to try two "cabins" before I was able to Check-in, and the error messages were not very helpful. There is 24/7 phone support available (I got in without using that), so while I would recommend ZZZleepandGo in general, you need to be able/prepared to call phone support. [The airport has free wifi, so you can phone if your phone supports e.g., Skype or similar.]
2019 年 4 月に 1 泊滞在

6/10 (普通)

宿泊されたお客様

2019 年 3 月に 1 泊滞在

6/10 (普通)

Marcia

良かった点 : 施設のコンディションと設備
気になった点 : スタッフとサービス、客室の快適度
Pack your pillow and blanket.
Wish there was a blanket!
2019 年 1 月に 1 泊滞在
Fabio Rocchettiからの返信 (投稿日 : 2019 年 2 月 6 日)
Dear Marcia, We're sorry that your stay did not live up to your expectations. The service offered is explained in detail both on the booking platform. Ours is a service for those who have to spend time at the airport for reasons of time or logistics, it is not a traditional hotel. We thank you for sharing your considerations and your experience regarding your stay with us. Best Regards,

8/10 (良い)

James

良かった点 : 清潔度
Very hard mattress and lack of pillow
The pillow was non existent and the ventilation was not good...warm temp
2019 年 1 月に 1 泊滞在
Fabio Rocchettiからの返信 (投稿日 : 2019 年 1 月 21 日)
We thank you for sharing with us your considerations and your experience regarding your stay at our facility. We always try to offer hospitality and high services in line with the expectations of our customers. In any case, all descriptions regarding the location and equipment of the cabins are highlited during the booking phase. Even if your experience has not been completely positive, I hope to welcome you again as our welcome guest.

8/10 (良い)

felice

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
notte in aeroporto
soluzione originale per chi viaggia da solo e deve trascorrere la notte a Malpensa senza spostarsi .. ( in taxi visti gli orari di atterraggio e ripartenza)..
2019 年 1 月に 1 泊滞在
Fabio Rocchettiからの返信 (投稿日 : 2019 年 1 月 23 日)
La ringraziamo per aver condiviso con noi la Sua esperienza. Ci rende molto contenti sapere che ha apprezzato il Suo soggiorno presso la nostra struttura, la soddisfazione dei nostri ospiti è il nostro primo obiettivo e sapere di averLe lasciato un buon ricordo è per noi davvero importante! Speriamo di poterla accogliere nuovamente.

8/10 (良い)

Monica、Mexico

良かった点 : 清潔度
No hubo alguien que me pudiera apoyar y cambiaron mi hora de entrada sin yo saber
2018 年 10 月に 1 泊滞在
Fabio Rocchettiからの返信 (投稿日 : 2018 年 11 月 15 日)
Estimada Monica, Gracias por su critica. La aprobación de nuestros huéspedes es muy importante para nosotros. Trabajamos a diario para evitar que nuestros huéspedes estén sin asistencia, para esto les aseguramos una línea telefónica 24/24 a través de la cual puede dirigirse. Esperamos recibirla nuevamente en el futuro.

10/10 (非常に良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
To save money if you travel solo or with close fi
Was last minute option and did work great
2018 年 10 月に 1 泊滞在
Fabio Rocchettiからの返信 (投稿日 : 2018 年 10 月 23 日)
Dear Guest, Thank you for taking your time to share your experience. We are very happy to hear you had a wonderful stay in our property and enjoyed our service as well as the location. We look forward to welcoming you back again soon! Best regards Fabio Rocchetti Operations manager

4/10 (不満)

Federica、Monopoli

良かった点 : 清潔度、スタッフとサービス
気になった点 : 施設のコンディションと設備、客室の快適度
Comodo perché si è in aeroporto ma...
Parto dal presupposto che il ragazzo che mi ha seguito per telefono per fare il check in è stato meraviglioso, gentile,cortese. Ma la camera parliamone: nella descrizione c'era scritto che era insonorizzata e che al massimo si poteva percepire qualche lieve rumore e invece si sentiva qualsiasi cosa,dai passi di chi camminava fuori al signore della capsula affianco che si girava nel letto..letto senza nemmeno un cuscino o anche un plaid poggiato su... Carina la cromoterapia, il volume dello schermo non andava e non ho potuto guardare l'intrattenimento e per i rumori non ho chiuso occhio. Per cui in sostanza 50 euro per essere in aeroporto e non dormire non lo consiglio a nessuno,tanto vale che fossi rimasta sulle sedie della sala d'attesa! Mai più,soldi davvero buttati!
2018 年 6 月に 1 泊滞在
ZzzleepandGo からの返信 (投稿日 : 2018 年 6 月 26 日)
Gentile Federica, La ringraziamo in primo luogo per aver condiviso con noi le Sue considerazioni e la Sua esperienza relativa al suo soggiorno presso la nostra struttura. A questo proposito, La volevo ringraziare per l'elogio al nostro personale sempre disponibile e cortese 24 ore su 24 cercando di offrire sempre ospitalità e servizi elevati in linea con le aspettative dei nostri clienti. In ogni caso, in tutte le descrizioni delle nostre unità per il riposo è descritto che non sono fornite di coperta e che si possono percepire rumori provenienti dall'esterno. Anche se la sua esperienza non è stata del tutto positiva, spero di poterla accogliere nuovamente quale nostra gradita ospite. Cordiali saluti, Fabio Rocchetti Operations Manager ZzzleepandGo