Ill give you the positives first,
I have stayed in another units in this building a few times that was completely beautiful and fabulous, with no complaints at all. 5 star.
The management team are great and really try to be so helpful, we really love them. We also understand that problems can arise when you are renting many apartments with a high turnover. Very Happy with the Management team.
The general feeling of the property was OK, the views of the bay are beautiful. The master bedroom was lovely with a comfy bed, bathrooms clean lots of towels, the living area was very comfortable. the kitchen was OK but lacked enough kitchen supplies and the frying pans were old and badly scratched.
My disappointments - The 2nd bedroom had a bed that was like a mountainous valley, was sooo uncomfortable, when we explained that this was not a bed that anyone could sleep in period, we were told at first that no one had complained about this yet. Then we had to wait for someone to come and see this mattress to then agree that this mattress was really bad and unsleepable.I have never experienced in all my years of VRBO sleeping in such an awful bed and basically being told that we are going to have to put up with it,
We asked for a credit as we couldn't use the bed and were told that the owners did not agree with giving us a credit. in any way shape or form for this, so basically we had the use of the room but couldn't sleep in said room.
My HUsband and I have rentals and understand problems happen, when they do we make it right for our guests. I was so choked to hear that the owners didn't seem to care.
My next disappointment was the floors as they were beyond dirty and sticky, they did try to clean these floors which did help a little, my husband thought it was to do with the cleaning products they were using that was damaging the surface of the floors.
So every morning my husband would clean the floors with water and a towel . Slowly they became cleaner and less sticky.
They did give us back our cleaning deposit to cover the dirty floors and the fact that we had to keep cleaning them. I think by the time we left the apartment the floors were starting to shine and feel clean.
I would definitely stay in the building again, and have future reservations, as I said earlier I love the management company, even though we felt they dropped the ball on us this time, but normally they are amazing.
I would never stay in this particular unit again.