2/10 (非常に不満)
Yenira
家族旅行
2024 年 5 月 12 日
良かった点 : 清潔度
気になった点 : スタッフとサービス、設備とサービス
This is not a family friendly hotel, there is only one pool
For adults 18 and over inside the hotel. If you have kids even already between the ages of 13 and 17 you are forced to use the pool inside the water park which is not only for hotel guests but also for anyone who purchase a day at the park. The park is extremely crowded, the lazy river is worse that the expressway at5pm, the pool inside the park extremely crowded. Then the park opens until 6p but at 5p, everything stops including food service, the slides, the lazy river. You are basically forced to leave since nothing works at the time. Then back at the hotel now at 530p with your family, you can’t use the pool and make sure you made reservations ahead for one of their restaurants otherwise you have to look for options outside the hotel.
The check in: took 4 hours to get my suite, I was informed then after 4 hrs they have to change my suite to another building because their housekeeping basically sucks, and they have to close the suite , very awkward.
For the troubles and delayed checkin , they provided me with an extended 2 hour late check out and resort credit to use during my stay. Although I’m grateful for the gesture it was not worth the 4 hrs waiting for a room and hearing all types of excuses over and over again.
Check out: I went to check out 3 times, which is unheard of ! Waiting for resort credit to apply to my account. Nothing works at this place!
Yenira
2024 年 5 月に 1 泊滞在