This was my 1st time using Vrbo and it is my last. This property is located in a building that looks condemned, has no elevator and the room is randomly located at the end of a long hallway that you only find in a Halloween movie. The room looks nice and cozy in the pictures and supported by the reviews, however, the actual room is creepy, old and has an unrecognizable smell. The posting speaks to its location and accessibility to the beach but It doesn't tell you that every window has a view of the air conditioning units and walls to the adjacent buildings. there is no other views. I am not picky but there was no way we could stay there, it was that bad and felt so unsafe. Instantly I reached out to the owner who agreed to give us a refund. with that agreement, I looked for a new place to stay. We allowed a couple of days for the refund to show. The owner issued a partial refund of 90 and stated Vrbo would be issuing the rest of the refund since it included the taxes and fees. A few days later we followed up with Verb who stated they would not be issuing any refund even though the owner approved a full refund. We explained the situation to no avail. We ended up paying for 2 rentals which, as you can imagine, was very expensive. I will end this review by urging people who leave reviews to be honest. I would have never rented this place had the reviews accurately depicted the location and room. We all vacation lets help each other find a nice place to stay :-)