Great room and amenities. Staff was fantastic. They were very friendly and accommodating. Property is amazing. Would definitely book again.
2025 年 10 月に 3 泊滞在
宿泊者限定の口コミ
8/10 (良い)
Ashya
2026 年 5 月 21 日
良かった点 : 清潔度、チェックイン、コミュニケーション、掲載情報の正確さ
It was a beautiful room very clean exactly as described. The only issue was the check out; checkout was stated to be at 11:00 am but while I was out around 9:00 am my brother said that workers were banging on the door to the room and that they opened the door themselves to tell him it was time to leave. We basically got kicked out 2 hours early with no choice.
2026 年 5 月に 2 泊滞在
宿泊者限定の口コミ
10/10 (非常に良い)
Daniel
2024 年 5 月 11 日
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備、コミュニケーション
Great spot
2024 年 5 月に 3 泊滞在
宿泊者限定の口コミ
6/10 (普通)
Tiffany
2026 年 5 月 15 日
良かった点 : 清潔度、掲載情報の正確さ
気になった点 : チェックイン、コミュニケーション
Check in was subpar. Directions to check in were wonky and not clear. Access to building was confusing. Only one person could access room with code through the phone. There was a key card though. The touch pad to enter room did not work. Room was clean. We were not bothered by the train across the street
2026 年 5 月に 3 泊滞在
宿泊者限定の口コミ
2/10 (非常に不満)
Shauna
2026 年 2 月 12 日
Kasa (the facility) cancelled 2min prior to check-in by Kasa. This after I had completed all pre-check activities. Prior
2026 年 2 月に 1 泊滞在
宿泊者限定の口コミ
10/10 (非常に良い)
Anika
2024 年 4 月 5 日
良かった点 : 清潔度、施設のコンディションと設備、コミュニケーション
Great experience.
2024 年 3 月に 2 泊滞在
宿泊者限定の口コミ
2/10 (非常に不満)
Rashmi
2026 年 6 月 10 日
良かった点 : 清潔度
気になった点 : チェックイン、コミュニケーション、掲載情報の正確さ
they did not send me check in instructions and blamed the booking on using expedia. They did not handle maintenance issues. Clearly they were trying to save money and didn't fix the lock to a an exterior patio door. we were on the first floor and in 5 days they didn't fix it. Microwave was unable to lower power so all food was burning hot. body wash not refilled. It's clear that they did not inspect the unit before the new renter came. Disappointing.
2026 年 6 月に 4 泊滞在
宿泊者限定の口コミ
10/10 (非常に良い)
Katsumi
2024 年 5 月 15 日
良かった点 : 清潔度、客室の快適度、コミュニケーション
best in location!
best experience
2024 年 5 月に 2 泊滞在
宿泊者限定の口コミ
4/10 (不満)
alesia
2025 年 9 月 17 日
Apartment is facing the railroad / Caltrain station which makes it impossible to get any sleep as the it’s so incredibly loud even with the provided earplugs.
2025 年 9 月に 2 泊滞在
宿泊者限定の口コミ
2/10 (非常に不満)
Stoyan
2026 年 4 月 23 日
気になった点 : チェックイン、コミュニケーション、掲載情報の正確さ
The amount of noise is insane! There is a passing train with very loud alert every 15mins. Starting 5AM and up until 12AM. It is impossible to get decent sleep in this place. Also this is not obvious from the listing but there is no reception. Even though google maps states 24/7 reception. I went there 11pm and i didn’t know there is an online checkin process. I spent 25min on the phone before i was able to finally check in.
Finally its not a real hotel but more of a residential building under a different name. I was asking where is the reception initially and people there were super confused.
Overall extremely bad experience and it felt almost scammy. Surely one of my worst stays ever.
2026 年 4 月に 2 泊滞在
宿泊者限定の口コミ
8/10 (良い)
宿泊されたお客様
2025 年 9 月 2 日
良かった点 : 清潔度、客室の快適度
The hotel is fairly new, clean, and very conveniently located. The only downside is that it can be a bit loud if your room is next to the train tracks. During my first two nights, I was woken up in the middle of the night by trains honking as they passed by, though I eventually got used to it. Despite that, I would still choose to stay here again, but I’d recommend requesting a room as far from the train tracks as possible for a better night’s sleep.
2025 年 8 月に 6 泊滞在
宿泊者限定の口コミ
10/10 (非常に良い)
宿泊されたお客様
2024 年 12 月 26 日
良かった点 : 清潔度、客室の快適度、コミュニケーション
Holiday Gem
Very comfortable apartment with full kitchen washer and dryer. We stayed 5 nights and hosted a small gathering for the holidays. Will definitely be coming back! Pool is lovely, it’s heated and a nice size spa. Did not use workout room but looked well equipped. It is near the train tracks but building is very new with great construction so barely heard the train whistle.
2024 年 12 月に 5 泊滞在
宿泊者限定の口コミ
8/10 (良い)
Sarah
2025 年 10 月 27 日
良かった点 : 清潔度、客室の快適度、コミュニケーション
This was my second stay at the Mint House. While I still find it clean and conveniently located, some of the amenities are showing their age. For example, the bathroom tray was already cracked, which made me uncomfortable, so I tucked it under the sink.
The location is practical, though the train can be quite Loud. This time I requested a room not facing the tracks, but discovered construction right above my unit. Waking up to the sound of drilling at 8am was unpleasant, thankfully it only lasted one morning, otherwise it would be unbearable.
2025 年 10 月に 3 泊滞在
宿泊者限定の口コミ
2/10 (非常に不満)
Cheryl
2025 年 9 月 11 日
気になった点 : 設備とサービス、コミュニケーション
- Parking was difficult
- I never got to checkin as the door wouldn't open for me.
- Lobby bathroom had male pubic hair in the urinal. It was a single, non-gender bathroom.
- Front desk was good but couldn't get me access to the room. Whole effort was Byzantine and probably violated several disability laws. Looking into a lawsuit.
2025 年 9 月に 1 泊滞在
宿泊者限定の口コミ
2/10 (非常に不満)
Simon
2024 年 5 月 10 日
良かった点 : 清潔度、設備とサービス、コミュニケーション
気になった点 : 施設のコンディションと設備
Terrible property experience due to proximity to train. Even with sleeping with earplugs it wasn’t enough. Impossible to sleep with the train honking/passing by multiple times an hour even through the night. Definitely would not recommend.
2024 年 5 月に 5 泊滞在
宿泊者限定の口コミ
4/10 (不満)
宿泊されたお客様
2023 年 8 月 13 日
良かった点 : 清潔度、客室の快適度
Consider the noise before booking
I cannot fault the property itself. It’s gorgeous and immaculate, lots of attention to detail and the co workspace and communal coffee machine was a great hit. The company own a handful of flats within this big complex. Unfortunately these flats are on the side right by the cal train. I realised the property was near a trainline but I did not expect the noise caused by the horning for the train crossing - located right outside. The horn vibrates through the building and is constantly and excruciatingly loud. The trains run all through the night, so my sleep was completely broken. I had travelled 24 hours from the UK so my few nights deprived of sleep were torturous. The hotel provide rubber ear plugs which hurt my ears, as well as a white noise machine -but it did not conceal the noise outside. I got some soft ear plugs from target and put my laptop on extra loud playing Netflix (unfortunately no tv in room) and got an “okay” sleep on the final nights but this was far from ideal.
Yes the location, facilities and apartment were great but only if you can tolerate very loud noise. Parking is pricey but we were out most days and made the most of street parking which is free in the evenings.
I just wish the company explained the train noise on the booking page before I booked and paid. The customer service has been good but unfortunately there’s not much they can do about the noise. I believe the Menlo park community are trying to protest the train horning.
2023 年 8 月に 4 泊滞在
宿泊者限定の口コミ
10/10 (非常に良い)
Tiffanie
2026 年 9 月 24 日
良かった点 : 清潔度、チェックイン、コミュニケーション、掲載情報の正確さ
The property was beautiful and looked exactly like the photos. It was in a very nice clean area, pet friendly, and had a lot of space to work. We did not get to check out the gym but it looked very nice as well! Definitely looking forward to staying at other Kasa properties in the future!
2026 年 9 月に 1 泊滞在
宿泊者限定の口コミ
10/10 (非常に良い)
Michael
2024 年 5 月 15 日
良かった点 : 清潔度、客室の快適度、コミュニケーション
Beautiful, clean, breathetaking complex
Our stay was absolutely amazing!! This hotel is one of the most beautiful properties I have ever visited. The pool and courtyard are amazing from its multiple firetables, grill/pizza ovens to its hottub. This is by far the nicest cleanest hotel in Palo Alto. Did i forget to mention the complimentary coffee/latte machine that uses Philz coffee beans. This property also comes equipt with a golf simulator, dog wash room and a full gym. I will be back anytime I visit the area. I would recommend to everyone!!!