2/10 (非常に不満)
宿泊されたお客様
出張
2019 年 12 月 8 日
良かった点 : スタッフとサービス
気になった点 : 清潔度、施設のコンディションと設備
Plus side: very close to Monash university. Quiet at night.
Minuses: Many.
- Heavy stench of cigarette smoke. I stayed one night but couldn't cope longer and had to move. The shirt I left out of the suitcase on the one night i stayed there still reeked of cigarettes after I'd moved to a new place.
- not cleaned well. A used towel from a previous guest was still on towel rack in one bathroom. A previous guest (an overseas student evidently) had left a letter from the university and passport photos on a shelf - still there.
- no soap at basins for hand-washing: need to go to shower to wash hands.
- Host refused refund for remaining three nights.
- over-priced at nearly $200/night for a clearly substandard place. I moved to a motel that was straight out of the 1970s but was clean and fresh and significantly cheaper.
I still think they should have refunded my fee. I did not "cancel", but was forced to move because it was revolting. I strongly recommend not staying here.
宿泊されたお客様
2019 年 12 月に 4 泊滞在