"At checkout, I was told at the second-floor reception that I could leave my luggage on the ground floor. However, there was no staff present there. I left my suitcase, took a photo for reference, and went out. When I returned, it had been taken.
I understand that I am partially responsible, but I wish I had been informed in advance that a luggage tag was required. Security at the entrance also seemed limited, and I felt it could be improved. Additionally, I did not feel the surrounding area was particularly safe."