2/10 (非常に不満)
Leslie G
家族旅行
2026 年 1 月 6 日
気になった点 : 清潔度
Where to start? First let me say that Ambar are condos, not a resort so each unit is individually owned & most are managed by different property managers. Our unit was managed by GPS Hospedajes Vacacionales. I could not get access to the property, they told me to see the administator who was not there for the 1st 6 days of our week there. The security guard was also no help. Once we did get in, there were no face cloths, hand towels, bath towels, dish cloths or dish towels. There were no pillow or mattress protectors, no pillow cases and the pillows, sheets and mattress were stained and filthy. I wish I could add pictures of how disgusting the bedding was, how filthy the shower was and the general dirtiness of the place. Fortunately I had a friend in the complex who was able to loan me clean bedding, a pillow and cleaning supplies.
The property mgmt company reached out on our last day there, literally waiting for a ride to the airport, to let me know how to contact them if any problems or concerns.
The property mgr for my friend's unit lives in Mazatlan and checks in with their guests when the guest arrives.
Leslie G
2025 年 12 月に 7 泊滞在