Extremely Disappointing Experience — Booking Cancelled Without Notice
I booked a one-night stay at this resort specifically for my girlfriend’s birthday. I reserved one of their villas with pool access, as I wanted the evening to be relaxing and special for both of us.
Unfortunately, upon arrival, I was shocked to find out that the resort had cancelled my reservation without notifying me in advance. I received no call, email, or other communication informing me that my booking had been cancelled.
After speaking with the receptionist, I was offered a one-bedroom room with no view, which was completely different from what I had originally booked and paid for. Considering that this was my girlfriend’s birthday and that I had specifically selected the villa for the experience and amenities, I found this extremely disappointing.
I respectfully asked to speak with the person in charge because I wanted an explanation for how this could happen. From my perspective, it appeared that the room I had reserved may have been given to another guest and my reservation simply cancelled without any attempt to contact me. Whether that was actually the case or not, the lack of communication and customer service was unacceptable.
I live in the United States and was visiting the area, hoping to enjoy one relaxing night with my girlfriend. Instead, what was supposed to be a special occasion turned into an extremely frustrating and disappointing experience.
I strongly recommend that travelers