2/10
I had two rooms. My room (#320) was fine. Unfortunately, the 2nd room was a HUGE problem.
Both my Son and grandchildren suffer from Acute Chronic Asthma in addition to my Daughter in Law lives with Lupus. Both medical issues were aggravated with faulty AC unit in room # 312. They called to complain that Friday evening once checked in/settled. It was checked and assumed that cold air was blowing out, much to their dismay with was not working throughout the night. Room temps climbing to almost 78 degrees overnight. They did not want to wake me to follow up with the front desk-thinking that I needed to follow up. Once morning came, my son notified me of the issue. Front desk said that the Tech would be in by 9am and we would know something by 10am. In the meantime, I requested that they be moved to another room. I was told that nothing would be available until after noon. They chose to go to the pool to wait it out. After a few back and forth with the tech confirming that to AC needed to be replaced, they were moved to room # 318. Unbeknownst to me, that this delay resulted in a hospital visit, my granddaughter needing a nebulized treatment. What should have been a good weekend was far from that.
Anjanette
2025 年 6 月に 3 泊滞在