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"Very courteous and helpful, even with little English "

"Lovely stay! Wonderful and helpful staff! Great breakfast diversity and very comfortable room! "

"Variety of Japanese and western food. The staff was very attentive to replenishing urns ahead of time, taking away our trays, cleaning the tables, etc. the quality of the food was excellent. No complaints!"

"Loved that the sento (public bath) was included. The very reasonably priced breakfast was wonderful; don't miss it! All the staff were efficient and friendly . Mr. Kohata at the front desk and Ms. Kobayashi in the kitchen were especially helpful."

"Great room and hot spring!!"

"Across the street from the train station, deteriorating surfaces throughout the hallways, the elevators and the rooms! That being said, with the exceptional friendliness of the staff at check-in, the phenomenal breakfast and dinner, for free, as well as the service displayed by taking my baggage up to the room and leaving a smiley note was exceptional!! I believe for being a Solo Traveler and just stand for one night, I can put up with a lot of minutiae, for the low price for the accommodation and the tremendous amount of food morning and evening with an exceptionally courteous and smiling reception staff and food caterers I would highly suggest people stay here and ignore the oldness and and some of the areas in the bathroom some mold because equality of the dinner and breakfast is beyond belief and it is free for a small room price! Thanks staff!"

"Great location beautiful views next to the river and lake and lots of good dining options close by. The onsen was very spacious and a real treat to have a good hot soak after a long day in our feet."

"Very close to train station. Entire building seems outdated. The other green rich hotel closer by is a far better choice, this one clearly felt like the budget version."

"I was in love with this hotel the first time and subsequently stayed 2 more times for a total of 4 nights. My first room was a corner Japanese style room with lake view. I haven’t seen a more fully staffed hotel, it even has 2 parking staff directing traffic for 30 lots. The hotel has facilities like onsen, laundry, and a convenience store. My favorite is the amenities counter which is practically a buffet with things that I’ve never seen before at hotels, including cool wipes, salt tablets, shoe fresheners and toe pads. Only gripe is it is not near the station so it’s a 10 minute bus ride and 5 min walk. "