Property should seriously work on cleanliness. And the charges are not even worth it. Rooms are nothing like what it is in picture.
Sweta
2024 年 3 月に 1 泊滞在
2/10 (非常に不満)
Naveen
家族旅行
2022 年 12 月 18 日
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Absolutely disgusting hotel!
Me and family stayed here for 2 nights and I was absolutely disgusted with the rooms and hospitality services.
I've stayed at 1000s of hotels in my lifetime from Indonesia, Ethiopia, India, China, UK etc. This hotel is clearly the worst. This is definitely not a 3- or 4-star hotel like the reviews show. If I can rate it a 0, I would have. Few things I noticed during our stay.
1) Dirty bed sheets and pillows with stains.
2) Rat running around in the room. Hotel staff said quote " we'll catch it and remove them from your room. " This is not the correct answer for these issues.
3) Washroom was dirty with stains on the toilet and washroom sick.
4) Morning breakfast barely had any options.
5) At 4am someone tried opening our room door when my family was sleeping. Thankfully I was awake, I opened the door and found a person walking away from our unit.
6) Very loud noises all night in the lobby and from outside noises. Every hotel I've stayed at have sound proof windows or something to prevent outside and lobby noise.
7) No safety lock on your doors from the inside. Only one lock. This is a big safety concern from my point of view I had to put a chair in front of the doors.
The staff as well is not helpful the person I spoke to at reception didn't seem to care.
In conclusion, i don't recommended staying here and ill filling a complaint against the hotel for this.
Naveen
2022 年 12 月に 2 泊滞在
6/10 (普通)
Hasu
2022 年 12 月 8 日
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Hasu
2022 年 12 月に 1 泊滞在
10/10 (非常に良い)
sankaran
家族旅行
2022 年 10 月 22 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great customer service and nice location
sankaran
2022 年 10 月に 1 泊滞在
4/10 (不満)
AMITA、Brampton
家族旅行
2022 年 10 月 4 日
良かった点 : スタッフとサービス
気になった点 : 清潔度、設備とサービス、施設のコンディションと設備
Suffocating, un-hygienic rooms, dirty utensils, and dirty bedsheets. If you have the patience to argue with the staff to change each and everything thing that you get in the room, then go for it. The staff is overly humble to compensate for the low standards of the hotel, but that will not make your stay any better.
AMITA
2022 年 9 月に 2 泊滞在
6/10 (普通)
TAHIR
出張
2022 年 9 月 3 日
気になった点 : スタッフとサービス
Ok sort of stay if you are coming alone
The hotel staff is a bit on the slower side food quality was very good overall a nice experience but can be improved a lot
TAHIR
2022 年 8 月に 1 泊滞在
2/10 (非常に不満)
宿泊されたお客様
家族旅行
2021 年 1 月 6 日
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
There was nothing to like... worst property and very uncomfortable
宿泊されたお客様
2021 年 1 月に 1 泊滞在
10/10 (非常に良い)
Tiffiany、Denver, CO
家族旅行
2020 年 3 月 16 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The property was an excellent location to celebrate the Holi festivals in Mathura. The staff were exceptional, and were always eager to help out, answer questions and ensure we were happy during our stay. Although the entire staff was fabulous, Yogesh Singh provided exceptional customer service. The food served at the hotel was very good, and extremely convenient.
Tiffiany
2020 年 3 月に 3 泊滞在
10/10 (非常に良い)
宿泊されたお客様
2020 年 2 月 21 日
宿泊されたお客様
2020 年 2 月に 3 泊滞在
6/10 (普通)
宿泊されたお客様
2019 年 12 月 5 日
気になった点 : 清潔度、施設のコンディションと設備、客室の快適度
Disappointed with the property
Very disappointed for a property of category 3.5star
宿泊されたお客様
2019 年 11 月に 1 泊滞在
10/10 (非常に良い)
宿泊されたお客様
出張
2019 年 10 月 16 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Pretty nice, decent food. Staff was courteous and helped with arrange a taxi for trip to vrindavan. I really liked the fact it is located near all the important touristy spots, while out the busier parts of city. I would stay here again.
宿泊されたお客様
2019 年 10 月に 1 泊滞在
8/10 (良い)
宿泊されたお客様
グループ旅行
2019 年 3 月 22 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
宿泊されたお客様
2019 年 3 月に 2 泊滞在
8/10 (良い)
宿泊されたお客様
グループ旅行
2019 年 3 月 22 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
I booked a room on the holy festival 2019.
Due to rush in holy festival, hotel provide us good service