We needed to check in two hours early because we needed to feed our 6 month old granddaughter. The baby was not staying at the hotel but was with us right then before she was picked up. We had the hotel for two nights. I got sick the day before and we called to cancel the first night. We were told we had to pay for both nights, Feb. 22 and 23, which was OK. But then we were not allowed admittance to the room.It was our room - we needed it and it had been our room since the day before. The room had been sold to someone else. We had to feed the baby on a park bench in the cold. We also asked how to take a bus to the Giannada art museum. The gal gave us a convoluted way to find the bus - we walked a mile or two - never found the bus and walked to the museum. Guess what - the bus stop was across from your hotel as we found out when we came home. Horrific service. However, when we did finally check in later that day, the second woman was very sweet and helpful.