The property is nice looking.I was traveling with my son who I only see every seven months or so and I had asked for a rooms together or near each other, and they wouldn’t accommodate us, Even though I booked the reservation 2 months in advance. We were literally 10 min walking apart.
Also, there a dive center frowns on snorkelers. I had a cold and couldn’t dive, and they told me that the snorkeling spots were good and they were terrible, definitely not a place you would want to snorkel. They also have a huge miscommunication with staff when organizing boat trips. They didn’t even have the right head count for the snorkeling people. Also, one guy said we could go one way and the guy that dropped us off made us get in the boat as soon as we finally got to any kind of reef to see anything. They also told us we could go a second time after lunch and just left us sitting. We never got a second chance. The snorkelers were treated like second class citizens.
If there are any problems at this hotel they just blame the booking company, ie expedia or hotels.com.
They take no responsibility for their mistakes and are rude.
I took a diving refresher course my first day and the guy was in a hurry just yelling at me when I couldn’t equalize my ears.
They have huge groups of divers doing offshore dives it’s just chaos in the hot sun on the beach trying to get your gear ready and lifted on from the sand.