2/10 (非常に不満)
ERIKO
2026 年 1 月 22 日
気になった点 : 清潔度、設備とサービス、施設のコンディションと設備
The first trouble was the room I was allocated doesn’t have key. Though I ask to move the room with lock, they sailed the room is fully booked and you have to stay the room another 2 nights. Also, the staff told me it is ok but I didn’t feel safe. After a conversation, the manager decided to modify key next morning but the key was only from outside which means that I cannot lock the room when I’m in the room including at night.
Top of it, there were group of boys at the entrance of the accommodation where it is about 1.5m width of narrow alley. They kindly helped me to find the hotel however they won’t let pass the road without paying 100 MAD and block the entrance of the hotel. Also, because the place is too small and the group of boys physically occupies the area of the entrance, I cannot avoid talking with them. The staff of the hotel saw the situation but don’t say anything and let them do. I felt the hotel allowed them to earn money from the customer of the hotel.
I had to decided to go to the next destination without seeing Marrakech.
ERIKO
2025 年 12 月に 3 泊滞在