2/10 (非常に不満)
BOBBY P.、Montreal
2024 年 7 月 1 日
気になった点 : 清潔度
Flea infested bedrooms and unwilling to return our money after we checked out early.
On the third night we realized there were fleas in at least 2 of the bedrooms. Charlie the manager sent us a WhatsApp message saying that if we move out, they would return all our money except the first day. We moved out on Friday and then Charlie said they would not give us back our money. Charlie then said he would review it with the management team on Monday and we still have not heard anything
We have videos of the fleas and my 7 year old daughter needed to see a doctor.
We had paid from Tuesday to Sunday and only got back our security deposit and no other money, plus I had to pay for another place for 2 nights for the 6 of us.
His colleague Aaron came on the Friday with another employee and when they saw the videos, they said the property would need to be fumigated and that we could not stay. They apologized for our experience and we told them we were moving out that day.
Really soured our entire experience in Marbella.
The property is still being rented.....
BOBBY P.
2024 年 6 月に 5 泊滞在