「I upgraded because it had a bath, but I was actually offered a room without a bath.I complained repeatedly, but they wouldn't change my room. I was shocked even though I paid for the upgrade. It was my first time using this hotel in a foreign country, so I gave up. I don't want to use it again in the future. Please be careful when making reservations.」
「Excellent staff. We had a couple of questions about our room and they tended to them very fast and effectively.
I would highly recommend this hotel and then if in the area again, I will use this hotel. 」
