Dear Guest, Greetings from Hotel Durban! Thank you for your honest review. We appreciate your time in letting us know your experience. Our location is one of our asset, giving you the proximity to all of your needs. We are glad to know that we have provided an excellent service to you, we look forward in having you here again in our home! Warmest Regards, Hotel Durban

Dear Mihoko: Thank you for choosing to stay with us during your recent trip to Manila. We're sorry to hear that you were disturb by the noise in your room. We will look into this with our team to ensure that guests has comfortable stay with us. We certainly look forward to being of service to you in the near future.

Dear Hirota: Thank you for your kind review on your trip to Manila. We appreciate the time you took to share your feedback. It is a pleasure to know that you enjoyed your stay and for acknowledging our staff which we do take pride in. We hope that we can welcome you back the next time you are in Manila.

Dear Guest, Greetings from Hotel Durban! Thank you for your honest review. We appreciate your time in letting us know your experience. Our location is one of our asset, giving you the proximity to all of your needs. We are glad to know that we have provided an excellent service to you. On the other hand, we do apologise for the inconvenience you experienced during your stay. Please be advised that our reception is open 24 hours to address your concern and to provide best solution if possible. We will surely acknowledge this concern and keep the management posted for adequate solutions. Rest assured that your future stays with us will be better than your last. We look forward in having you here again in your home! Warmest Regards, Hotel Durban

Mabuhay! We greatly appreciate your feedback Edmond and are pleased to hear that you had a positive experience during your stay at our hotel. We look forward to welcoming you back on your next visit and ensuring another great stay.

Mabuhay! "Thrilled to Hear You Had a Fantastic Stay!Thank you for sharing your wonderful experience with us! We're over the moon to know you enjoyed your time at our hotel. Can't wait to welcome you back for more memorable moments!” Salamat Po!

Mabuhay! Thank you for leaving a lovely review Juan Carlos! We appreciate your kind words towards our service. It fills our hearts with joy knowing that we are doing good on what we are passionate about, which is making our guests feel that they are part of our home. We look forward in having you here again! Salamat Po.

Mabuhay! Thank you for your review Ramon. Rest assured that your concern will be raised to our management as this will help us improve our service. We look forward in having you here again! Salamat Po.

Mabuhay! Thank you for leaving a lovely review Michael! We appreciate your kind rating towards our service. It fills our hearts with joy knowing that we are doing good on what we are passionate about, which is making our guests feel that they are part of our home. We look forward in having you here again! Salamat Po.

Mabuhay! Thank you for your review Geri. Rest assured that your concern will be raised to our management as this will help us improve our service. We look forward in having you here again! Salamat Po.

Mabuhay! Thank you for your review Johan. We look forward in having you here again! Salamat po.

Mabuhay! Thank you for your review Michel. Please do not hesitate to contact should you have any comments and suggestions. Rest assured that your these will be raised to our management as it will help us improve our services. We look forward in having you here again! Salamat Po.

Mabuhay! Thank you for your review Mr. Mel. We are glad that you had a wonderful stay with us. Rest assured that guests' safety and security is one of our top priorities. We look forward in having you here again! Salamat po.

Mabuhay! Thank you for your review Mr. Keith. We are glad that you had a wonderful stay with us. We look forward in having you here again! Salamat po.

Mabuhay! Thank you for your review Mr. Amir. We are glad that you had a wonderful stay with us. We look forward in having you here again! Salamat po.

Mabuhay! Thank you for your review Ms. Janina. Feel free to contact us directly for comments and suggestions. Rest assured that your concerns will be raised to our management as this will help us improve our services. We look forward in having you here again! Salamat Po.

Mabuhay! Thank you for your review Mr. John. It saddens us that you had this kind of experience during your stay and we sincerely apologize for the inconvenience. However, our restaurant was not close during your entire stay. You even ordered a coffee from them. The restaurant only transferred to the hotel lobby due to the on going refurbishments at the main dining area. A notice of renovation work was published in our expedia site for guest's reference when making reservation. This notice was published before we received your booking. You were also reminded about it upon check-in. We offered you room transfer to a room on the higher floor but you have declined. Since year 1984, we do not set-up any in-room coffee/tea for us to provide the best available rate to our guests and clients while they are in the city. List of room amenities are also provided in expedia site for reference. We also offered you an electric kettle but you also have declined. Hotel Durban is known as one of the cleanest accommodation establishments in the city. This has been our first time that a bedbug was seen in the room by the guest. Our staff immediately cleaned your room in your presence but did not found any bedbug. We also did not receive any bedbug complaint from the guests who stayed in the same room before and after your stay. Nevertheless, we thank you for continuing your stay with us for 6 nights and again, we sincerely apologize for any inconvenience. Rest assured that your concerns will be raised to our management as this will help us improve our services. We look forward in having you here again! Salamat Po.

Mabuhay! Thank you for your review Mr. Neil. We are glad that you had a wonderful stay with us. You can message us directly for your comments and suggestions as these will help us improve our services. We look forward in having you here again! Salamat po.

Mabuhay! Thank you for your review. We are glad that you had a wonderful stay with us. We look forward in having you here again! Salamat po.

Mabuhay! Thank you for your review Mr. Ming-Hsien. You have originally booked for our standard room which is 10 sqm and has no view or windowless. All these details are provided in our third party booking site for guest's reference when making reservation. We have given you a complimentary upgrade to our deluxe room as you prefer a bigger room with window. You can message us directly for your comments and suggestions. Nevertheless, we still look forward to hosting your stay again on your future visit to Makati. Salamat po.

Mabuhay! Thank you for your review Mr. Ming-Hsien. You have originally booked for our standard room which is 10 sqm and has no view or windowless. All these details are provided in our third party booking site for guest's reference when making reservation. We have given you a complimentary upgrade to our deluxe room on your second night as you prefer a bigger room with window. You can message us directly for your comments and suggestions. Nevertheless, we still look forward to hosting your stay again on your future visit to Makati. Salamat po.

Mabuhay! Thank you for your review Mr. John. We are glad to know that you had a great time during your stay with us. Rest assured that we are committed in improving our services and facilities. We are looking forward to host your stay again on your future visit in Makati. Salamat Po!

Hi! Thank you for your honest review. We appreciate your time in letting us know your experience. We are glad to know that we have provided an excellent service to you. We are looking forward in having you here again in our little home!

Thank you for your review. We are looking forward on your next visit with us!

Thank you for your review. We are looking forward on your next visit with us!