4/10 (不満)
Doja
グループ旅行
2024 年 3 月 5 日
気になった点 : 清潔度、施設のコンディションと設備
I was disappointed with this hotel from the very beginning. On arrival, there was no valet or doorman to assist us with our luggage. Then when I got to my bedroom, the bathroom was dirty, the floor had stains and cigarette burn marks on it and the wallpaper was chipping by the window; I asked them to clean the bathroom which they did immediately, so I’m glad they were happy to assist so quickly.
After the first day, I noticed that my bathroom would fill with water throughout the day, I raised this issue with the lady in reception as she said she will have somebody look at it – nobody looked at it.
The next day I noticed the water again in the morning , I mentioned it to the gentleman at reception and he said he have a plumber come out and look at it – nobody looked at it.
When I arrived back at the hotel that evening, I complained a third time regarding the wet bathroom, in which a plumber came out straight away and told me there was a leak in the pipes, and it will continue to leak until they can fix it properly. The hotel moved me into another upgraded room, however, this was right above the hotel’s nightclub and the music went on until 02:30am, I had a horrible time!!! I do not recommend
Doja
2024 年 2 月に 4 泊滞在