ママヌザ諸島のオーシャンビューのホテル

「みんな笑顔で楽しかった」

「ビーチも海も一切見えませんでした。 プール＋ビーチ共にとてもうるさかった。」

「Clean, comfortable room with a lovely staff. I was a little surprised that the bungalows didn’t have a private bathroom though. I would have expected this at the rate that was charged. I was also surprised that there was no shampoo in the shared bathroom and hair dryers were not in the room or bathroom. I was able to get a hair dryer from the staff but some of these items weren’t really highlighted in Expedia’s description. Expedia also didn’t mention the meal plan. The food was very good...

「Everyone at the hotel helped my husband when he couldn't walk. It's a shame I can't remember everyone's names, but everyone was so kind and I was really touched. Thanks to everyone, we had the best stay ever. The view and warm atmosphere made me really glad I came here. Thank you so much to Api, Manager Joma, and the female staff member who lent us the day room. I definitely want to go back someday. The food and room were both great!」

「スタッフが親切でフレンドリーです。」

「常に宿泊客にホスピタリティを込めて接しようとするスタッフの努力は強く感じるし、心地良いのだが…タオル交換や使用済食器の洗浄等ルームクリーニングについてこちらから言わないと対応してくれいものが多かったり、レストランでのあり得ないオーダーミスがあったり、事前の問い合わせや質問へのレスポンスが極端に遅いもしくは不明瞭だったりと、サービスレベル全体において改善点は多い印象。」