2/10 (非常に不満)
Jean
2025 年 8 月 6 日
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
We booked a room for 4 people on Expedia which had good reviews and a high rating, but when we arrived it was a 12 bedded dorm which we would not have booked. We emailed the property for clarification but we did not get a response.We feel we were not given what we asked for. On the website it stated that there was a 4 bedded room available but not a 3 bedded room or 2 bedded room. So we felt there were only 4 beds in a room. Could you explain how this has happened? It was noisy and very dirty and a terrible experience. We would like a full refund from you and ask you to review the rating you currently have on the hostel.
Jean
2025 年 8 月に 2 泊滞在