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"The hotel staff were not very helpful. It would be better if they could provide useful information, such as nearby restaurants, when guests check in at the counter—especially since the hotel does not have its own dining facilities. Many guests are visiting for the first time, so this kind of guidance would really improve their experience. Many parking lots near hotel. 👍"

"The beds are very comfortable. All rooms have great views. Dinner and breakfast buffets offer many options. Highly recommended. "

"Ok"

"The service here is so good and thoughtful, I cannot emphasize how impressed we were. The staff helped us store our baggage before check in and figure out how to get the baggage to the train station. We were provided a variety of complimentary gifts, and a map of the surrounding area. The room was spacious and clean, and the private baths were a wonderful experience. I’d definitely recommend this hotel to others traveling in this area."

"I can’t say enough good things about this place. It was relaxing and staff were friendly and welcoming. When I departed on April 9, I realized that I had forgotten my watch at the hotel. Upon calling the hotel, the front desk gentleman drove his motorbike to quickly return it to me at the station. I am beyond thankful for his hospitality and am very appreciative of his kind and quick response. He made our trip extra special."

"This is a beautiful property located just outside of the town of Yufuin. The service was great and the food was wonderful. We enjoyed soaking in the outdoor spa while viewing the scenery around us. The hotel shuttle from the train station was not very convenient with only one small bus per hour and reservations required in advance. We opted to take a taxi which was under US$10 and very easy. We stayed two nights and spent much of the middle day walking around the town. Highly recommend."

"Beautiful resort! Amazing food! Beautiful robes! Staff incredibly helpful and friendly!! Will be returning!!"

"A unique property and an outstanding concept and design throughout, my only negative and it is small, I didn’t think the finish of our room matched the rest of the hotel. Due to the rest of the hotel spaces being so meticulous and intentional it maybe set the bar too high for our room. I would recommend and stay again!"

"We were staying in annex Japanese Western room with river view, room is very spacious and comfortable. We were enjoying the buffet meals (breakfast and dinner) with lots of varieties of foods and drinks (included alcohol at dinner time only), also enjoying lounge with free drinks after dinner. Staff are very helpful and friendly, we would definitely stay at the same hotel again."