Terrible service at the front desk, seems like they don't really care about what you say or do not want to engage much. Question about the lounge on the 12th floor was ask and the front desk staff did not want to answer and ask us to go upstair to find out on our own .
Patrick
2023 年 7 月に 1 泊滞在
2/10 (非常に不満)
md amin siti noor'ain
カップルで旅行
2023 年 5 月 8 日
良かった点 : 清潔度、施設のコンディションと設備
The room cleaner was not honest! My husband bought 2 cartoon of cigarettes at Duty free shop, KLIA. When we were arrive at our home then he realized he missing 6 packs of cigarettes which are we put each cartoon of cigarettes in 2 different bags. He/she took 3 packs from each cartoon and it shows that the hotel's cleaner open our bags with intention. Luckily we didn't leave any valuable things inside the room. For those who want to stay here Pls make sure u use a pad lock to lock your bag before u leave the room.
md amin siti noor'ain
2023 年 5 月に 3 泊滞在
10/10 (非常に良い)
宿泊されたお客様
2022 年 9 月 26 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
宿泊されたお客様
2022 年 9 月に 2 泊滞在
10/10 (非常に良い)
Andrea
2022 年 8 月 23 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Super literie! Très bon hôtel
Très bonne qualité de chambre, de service (merci Yvon!), avec piscine et restaurant. Super literie!
Andrea
2022 年 8 月に 1 泊滞在
6/10 (普通)
Christian
2022 年 3 月 27 日
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Christian
2022 年 3 月に 1 泊滞在
6/10 (普通)
宿泊されたお客様
家族旅行
2022 年 1 月 2 日
良かった点 : 清潔度、施設のコンディションと設備、客室の快適度
気になった点 : スタッフとサービス
wont choose this hotel again
honestly, i dont expect this service from novotel, i dont really enjoy this place... some people got welcome drink but my family didnt get it... receptionist didnt smile at all, i dont know if she is tired or whatever. she ask me to stay until 2 pm to enter the room, and i was waiting until 2.10 pm but she didnt call me at all to enter the room until i decide to ask her about my room...
i dont get a great service at all