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The Queens house chueca

3.0 star property
This hotel near Gran Via offers relaxation and culture, with a spa steps from Madrid's Puerta del Sol and Prado Museum.

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Queens House Chueca provides a peaceful retreat in the heart of Madrid. Travelers can unwind with rejuvenating massages and treatments at the on-site full-service spa, catch up on news with complimentary newspapers, and stay connected using the in-room WiFi.

Reviews

2.0 out of 10

Popular amenities

  • Spa
  • Free WiFi
  • Air conditioning

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About this property

The Queens house chueca

  • Hotel near Gran Via
  • Close to Puerta del Sol and National Prado Museum, The Queens house chueca provides amenities like a full-service spa. Treat yourself to a massage or other spa services. Guests can connect to free in-room WiFi.
  • You'll also enjoy perks such as:
    • Free newspapers, tour/ticket assistance, and smoke-free premises
    • An elevator
  • Room features
  • All guestrooms at The Queens house chueca offer comforts such as premium bedding and pillow menus, in addition to amenities like free WiFi and air conditioning.
  • Other conveniences in all rooms include:
    • Hypo-allergenic bedding and down comforters
    • Bathrooms with rainfall showers and designer toiletries
    • Free tea bags/instant coffee, electric kettles, and housekeeping

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Policies

Check-in

Check-in start time: noon; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before 11:00 PM

Special check-in instructions

There is no front desk at this property
Guests planning to arrive outside of normal check-in hours will receive an email within 24 hours before arrival with check-in instructions and smart lock details; your host will greet you
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
Prior to arrival, you must complete online registration via a secure link
You will be asked to provide the property with a copy of your government-issued photo ID after booking
If you are planning to arrive after 12:30 AM please contact the property in advance using the information on the booking confirmation
A virtual front desk provides assistance to guests
Information provided by the property may be translated using automated translation tools

Renovations and closures

The property is closed between July 28 and December 31.

Access methods

Host will greet you, smart lock

Pets

Pets not allowed

Children and extra beds

Children are welcome

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash

We should mention

Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using information in the booking confirmation
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation

Frequently asked questions

Is The Queens house chueca pet-friendly?

No, pets are not allowed at this property.

How much is parking?

This hotel doesn't offer parking.

What time is check-in at The Queens house chueca ?

Check-in start time: noon; Check-in end time: midnight.

What time is check-out at The Queens house chueca ?

Check-out is at 11:00 PM.

Where is The Queens house chueca located?

Located in Madrid Centro, this spa hotel is within a 5-minute walk of Plaza de Chueca and Gran Via. Puerta del Sol and National Prado Museum are also within 15 minutes. Chueca Station is only a 2-minute walk and Gran Via Station is 6 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Reviews

2.0

2.0

Cleanliness

2.0

Amenities

2.0

Staff & service

2.0

Property conditions & facilities
Rating 10 - Excellent. 0 out of 7 reviews
Rating 8 - Good. 0 out of 7 reviews
Rating 6 - Okay. 0 out of 7 reviews
Rating 4 - Poor. 0 out of 7 reviews
Rating 2 - Terrible. 7 out of 7 reviews

Reviews

Verified

2/10 Terrible

Manuel

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Did not stay at this property. No one to let us in. Poor location in Madrid. Neighborhood didn't look too friendly. Would not recommend. Lesson learned. Will not book again.
Stayed 1 night in Apr 2024
Verified

2/10 Terrible

Simon

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We actually didn't stay here as when we arrived the place was totally locked up and no one was there. Scaffolding outside looks like the property was under renovation - Soooo... how come we were allowed to book it? - And we had to run around at 10pm trying to find alternative accommodation for 5! Shocking! At least it was 'pay on arrival' - blessing in disguise!
Stayed 3 nights in Oct 2023
Verified

2/10 Terrible

Alerick

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

FRAUDE NO RESERVEN

Nunca me imaginé que me estafaran! NO RESERVEN. Es fraude no existe la propiedad. Y me duele que siendo miembro gold y viajo mucho con hoteles.com no me respaldaran mi pago. No recupere mi dinero aún demostrando que no existe y es fraude.
Stayed 2 nights in Oct 2023
Verified

2/10 Terrible

Alejandra

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No trabajan con expedía y expedía no quiso hacerse responsable inventaron esclusas
Verified

2/10 Terrible

rodrigo

Disliked: Cleanliness, staff & service, property conditions & facilities
Me cancelaron la reserva en mismo día que llegue . Me pusieron a correr y buscar otro lugar
Verified

2/10 Terrible

Estefania

Disliked: Cleanliness, staff & service, property conditions & facilities
El dia antes fui a llamar para confirmar la reserva y ver donde estaba el hotel y me dijeron que no había habitación que estaba todo lleno, cuando yo tenía mi habitación reservada... le dije que como era posible su tenia mi reserva hecha, la confirmación, el email de confirmación y todo y no fueron capaces de darme ninguna solución y me dijeron que era responsabilidad de ustedes...cuando en realidad es suya por no gestionar bien una pagina asociada a ellos... asi que horrible experiencia con ese hotel... tenía todo reservado en los distintos sitios que iba a ir y tuve que reservar en un hostal deprisa y corriendo costándome el doble la habitación... un horror... deberian de plantearse trabajar con ese tipo de estancias...
Stayed 1 night in Jul 2023
Verified

2/10 Terrible

aida

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

FATAL

FATAL. Me cancelaron la reserva (habiendola YA PAGADO) 24 antes de mi llegada. No me contestaban al telefono, despues de llamar 7 veces. Finalmente me atendieron por whatsapp (por cobardia) y de malas formas me dijeron que se cancelaba la habitacion porque ellos no trabajan con Hotels.com.
Stayed 1 night in Jun 2023