I'll start by saying that you need to remove this option from your listing. At no point does it say that you don't have a reception area near the rooms. However, they do say: "Suites You Soho offers a warm welcome with express check-in." How dare you talk about a warm welcome when you can't even see them?
To enter the building, you have to use an app to open two gates and then the room. The photos of the room look like they were designed with AI. It looks more like a motel room in the Old West.
The only positive thing I can mention is that the bed isn't uncomfortable. Ultimately, the value for money is terrible. That's why I was annoyed that I made a reservation. An Arb would have been better.
Jose
2025 年 10 月に 2 泊滞在
8/10 (良い)
JOEL
2025 年 10 月 30 日
良かった点 : 清潔度、設備とサービス
気になった点 : スタッフとサービス
Confort chambre, situation dans la ville.
JOEL
2025 年 10 月に 2 泊滞在
8/10 (良い)
So
2025 年 10 月 28 日
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
Die Ausstattung könnte etwas besser sein. Ein kleiner Kühlschrank zum Beispiel wäre sehr hilfreich. Die Dusche war etwas mitgenommen die Tür ging nicht richtig zu und diese Schiebetür zum Bad war auch nicht so toll.
Es fehlten Haken wo ma sein Handtuch einfach aufhängt
Schade war auch dass man keinen Blick nach außen hatte.
Sehr freundlicher Service wir wurden nach zwei Tagen gefragt ob wir eine Reinigung haben wollten und auch so waren sie immer sofort tätig wenn etwas war.
Die
Nähe zum Zentrum und zum Schloss ist super, man konnte fast alles fussläufig erreichen.
Wir hatten schöne Tage
So
2025 年 10 月に 3 泊滞在
10/10 (非常に良い)
Roberta
2025 年 10 月 23 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Ótima localização, quarto bom , porém acho que deveria ter um frigobar para um melhor aproveitamento da estadia. Como não tem café, poderíamos comprar alguns petisco e bebidas para usufruir e sem a geladeira, não foi possível.
Roberta
2025 年 10 月に 3 泊滞在
8/10 (良い)
Alexandre
2025 年 10 月 15 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
A localização é o ponto forte. O apartamento é muito bem localizado, com mercado e cafés muito próximos. Vale muito a pena. Cama confortável. Banheiro amplo. Apartamento pequeno mas funcional.
Alexandre
2025 年 10 月に 3 泊滞在
6/10 (普通)
Alexandra
2025 年 10 月 4 日
良かった点 : 施設のコンディションと設備、客室の快適度
Ótima localização e contacto com responsáveis sem qualquer dificuldade. Quanto a limpeza: a básica. Em termos de insonorizacao é mau.
Mas tendo em conta a localização e os preços em redor, é aceitável.
Alexandra
2025 年 9 月に 3 泊滞在
4/10 (不満)
Tajala
グループ旅行
2025 年 9 月 18 日
気になった点 : 清潔度、スタッフとサービス、設備とサービス
On arrival at the address, I was confused because there was no signage and where the map took me was the street behind and the building was derelict and fenced off. I phoned the customer help number and was answered by a woman who wasn't responding to any of my queries and proceeded to hang up the call. I tried phoning back but there was no response. I had to get my travel partner to phone the number and in which they immediately responded. I was appalled by the lack of communication and customer service skills provided. The lady made no attempt to guide me to the correct building, all she kept on repeating was follow the address. I was stood on the street for 30 minutes before I decided to walk around the block and start looking at individual front doors. It then became clear to me that my room was behind a gated entrance. This was already overwhelming as the instructions were not clear. I managed to make my way into the room and upon arrival I went for a shower and was struggling to figure out how the hot water worked as there was one particular way it had to be set.
That night, when I went to sleep the bedsheets were flimsy as there were 3 layers of thin sheets that kept on moving around and made it uncomfortable whilst sleeping. I decided to remove the middle layer. The following day when I was folding the removed sheet, to my horror I found a dead bed bug. This terrified me and when I requested for the room to be cleaned, I was denied this request as I was only staying
Tajala
2025 年 9 月に 2 泊滞在
10/10 (非常に良い)
Antonio
2025 年 9 月 18 日
Antonio
2025 年 9 月に 3 泊滞在
10/10 (非常に良い)
Nicolas
2025 年 8 月 21 日
良かった点 : 清潔度、設備とサービス
Nice
Nicolas
2025 年 8 月に 2 泊滞在
8/10 (良い)
Chantel
家族旅行
2025 年 8 月 12 日
良かった点 : 清潔度、設備とサービス
気になった点 : スタッフとサービス
Great location! Nice clean room. Freshly painted halls... as we were checking in. Comfy bed. No parking as indicated tho'. Parked at El Cortes Inglés for €28... not happy about that part.
Chantel
2025 年 8 月に 1 泊滞在
2/10 (非常に不満)
Berny
2025 年 7 月 5 日
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Estafado en Madrid
Pésimo servicio al cliente
No pude acceder nunca a la propiedad ya que ellos (suites you soho) no me proporcionaron en ningún momento el acceso a la propiedad y alegaron que se lo hicieron llegar a ustedes como agencia (hoteles.com)
Donde ustedes tampoco tenían la información ya que así me lo hicieron saber en un correo
Si tengo que describir esta experiencia diría que fue nefasta y que prácticamente me estafaron ya que ahora no me quieren reintegrar el dinero de algo a lo que no pude acceder por culpa de ellos y que además me tocó gastar en otro hotel