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Hotel Sterling

3.0 star property
Hotel with a 24-hour front desk, steps from Gran Via

Choose dates to view prices

Hotel Sterling welcomes visitors to the heart of Madrid with genuinely helpful staff and practical comforts. Free in-room WiFi keeps travelers connected, while laundry and dry cleaning services ensure they can focus on exploring the city rather than worrying about logistics.

Reviews

8.0 out of 10
Very good

Popular amenities

  • Pet friendly
  • Housekeeping
  • 24/7 front desk
  • Laundry
  • Air conditioning
The current price is ￥16,398
￥18,038 total
includes taxes & fees
Nov 30 - Dec 1

Room options

Available filters for rooms
Showing 11 of 11 rooms

View all photos for Double or Twin Room

Double or Twin Room | Minibar, in-room safe, desk, blackout drapes

Double or Twin Room

8.0 out of 10
Very good
(1 review)

Highlights

Soundproofed
Air conditioning
Free cribs/infant beds
LED TV
Blackout drapes/curtains
Shower/tub combination
Private bathroom
Hair dryer
  • 17 sq m
  • Sleeps 3
  • 1 Queen Bed OR 2 Twin Beds

View all photos for Triple Room, 3 Twin Beds

Minibar, in-room safe, desk, blackout drapes

Triple Room, 3 Twin Beds

8.4 out of 10
Very good
(8 reviews)

Highlights

Soundproofed
Air conditioning
Free cribs/infant beds
LED TV
Blackout drapes/curtains
Shower/tub combination
Private bathroom
Hair dryer
  • 25 sq m
  • Sleeps 3
  • 3 Twin Beds

View all photos for Quadruple Room

Minibar, in-room safe, desk, blackout drapes

Quadruple Room

8.4 out of 10
Very good
(5 reviews)

Highlights

Soundproofed
Air conditioning
Free cribs/infant beds
LED TV
Blackout drapes/curtains
Shower/tub combination
Private bathroom
Hair dryer
  • 27 sq m
  • Sleeps 4
  • 4 Twin Beds

View all photos for Single Room

Minibar, in-room safe, desk, blackout drapes

Single Room

8.8 out of 10
Excellent
(3 reviews)

Highlights

Soundproofed
Air conditioning
LED TV
Blackout drapes/curtains
Shower/tub combination
Private bathroom
Hair dryer
Minibar
  • 17 sq m
  • Sleeps 1
  • 1 Twin Bed

View all photos for Economy Double Room

Minibar, in-room safe, desk, blackout drapes

Economy Double Room

8.8 out of 10
Excellent
(13 reviews)

Highlights

Soundproofed
Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
LED TV
Blackout drapes/curtains
Shower/tub combination
Private bathroom
  • 17 sq m
  • Sleeps 3
  • 1 Double Bed OR 2 Twin Beds

View all photos for Double or Twin Room, City View

Minibar, in-room safe, desk, blackout drapes

Double or Twin Room, City View

Highlights

Soundproofed
Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
LED TV
Blackout drapes/curtains
Shower/tub combination
Private bathroom
  • 17 sq m
  • City view
  • Sleeps 3
  • 1 Double Bed OR 2 Twin Beds

View all photos for Double or Twin Room, Terrace, City View

Minibar, in-room safe, desk, blackout drapes

Double or Twin Room, Terrace, City View

Highlights

Terrace
Soundproofed
Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
LED TV
Blackout drapes/curtains
Shower/tub combination
  • 17 sq m
  • City view
  • Sleeps 3
  • 1 Double Bed OR 2 Twin Beds

View all photos for Triple Room, City View

Minibar, in-room safe, desk, blackout drapes

Triple Room, City View

8.0 out of 10
Very good
(2 reviews)

Highlights

Soundproofed
Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
LED TV
Blackout drapes/curtains
Shower/tub combination
Private bathroom
  • 25 sq m
  • City view
  • Sleeps 3
  • 3 Twin Beds OR 1 Double Bed and 1 Twin Bed

View all photos for Triple Room, Terrace, City View

Minibar, in-room safe, desk, blackout drapes

Triple Room, Terrace, City View

Highlights

Terrace
Soundproofed
Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
LED TV
Blackout drapes/curtains
Shower/tub combination
  • 25 sq m
  • City view
  • Sleeps 3
  • 3 Twin Beds OR 1 Double Bed and 1 Twin Bed

View all photos for Quadruple Room, City View

Minibar, in-room safe, desk, blackout drapes

Quadruple Room, City View

10.0 out of 10
Exceptional
(1 review)

Highlights

Soundproofed
Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
LED TV
Blackout drapes/curtains
Shower/tub combination
Private bathroom
  • 27 sq m
  • City view
  • Sleeps 4
  • 4 Twin Beds OR 2 Double Beds and 2 Twin Beds

View all photos for Quadruple Room, Terrace, City View

Minibar, in-room safe, desk, blackout drapes

Quadruple Room, Terrace, City View

Highlights

Terrace
Soundproofed
Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
LED TV
Blackout drapes/curtains
Shower/tub combination
  • 27 sq m
  • City view
  • Sleeps 4
  • 4 Twin Beds OR 2 Double Beds and 2 Twin Beds

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About the neighborhood

Map
28015, Madrid, Calle San Bernardo 29-31

What's nearby

  • Gran Via - 2 min walk - 0.2 km
  • Plaza de España - Princesa - 2 min walk - 0.2 km
  • Lope de Vega Theatre - 2 min walk - 0.2 km
  • Royal Palace of Madrid - 10 min walk - 0.8 km
  • Puerta del Sol - 10 min walk - 0.9 km

Getting around

  • Santo Domingo Station - 3 min walk
  • Madrid Principe Pio Station - 17 min walk
  • Adolfo Suarez Madrid-Barajas Airport (MAD) - 31 min drive

Restaurants

  • ‪Aquí Santoña - ‬2 min walk
  • ‪Kinza - ‬1 min walk
  • ‪Granier - ‬1 min walk
  • ‪O Luar - ‬1 min walk
  • ‪Sidreria La Cuenca - ‬2 min walk

About this property

Hotel Sterling

Hotel near Gran Via
A short walk from Puerta del Sol and Royal Palace of Madrid, Hotel Sterling provides dry cleaning/laundry services and more. Stay connected with free in-room WiFi.
Other perks include:
  • Cooked-to-order breakfast (surcharge), babysitting (surcharge), and tour/ticket assistance
  • Luggage storage, concierge services, and a front-desk safe
  • An elevator, a ballroom, and smoke-free premises
  • Guest reviews speak highly of the helpful staff
Room features
All 69 rooms feature comforts such as air conditioning, as well as perks like free WiFi and safes.
Other conveniences in all rooms include:
  • Bathrooms with shower/tub combinations and hair dryers
  • 26-inch LED TVs with satellite channels
  • Daily housekeeping and desks

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The price is ￥35,195
￥38,715 total
includes taxes & fees
Nov 30 - Dec 1
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour offsite parking (EUR 33 per day)

Food and drink

  • Daily cooked-to-order breakfast available 7:30 AM to 11:00 AM for a fee: EUR 13 per person

Family friendly

  • Babysitting (surcharge)
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • Meeting rooms

Accessibility

  • Elevator

More

  • Ballroom
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 26-inch LED TV with satellite channels

Food and drink

  • Minibar

More

  • Air conditioning (climate-controlled)
  • Desk
  • Iron/ironing board on request
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:30 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of EUR 10 per pet, per day
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
1 total (up to 22 lbs per pet)

Children and extra beds

Children are welcome

Property payment types

Important information

Optional extras

  • Fee for cooked-to-order breakfast: approximately EUR 13 per person
  • Nearby parking fee: EUR 33 per day(984 ft away; open 24 hours)
  • Pet fee: EUR 10 per pet, per day
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts major credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit

We should mention

Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using information in the booking confirmation

Property is also known as

Hotel Sterling Madrid
Sterling Madrid
Hotel Sterling
Alexandra Hotel Madrid
Hotel Sterling Hotel
Hotel Sterling Madrid
Hotel Sterling Hotel Madrid

Frequently asked questions

Is Hotel Sterling pet-friendly?

Yes, Hotel Sterling allows cats and dogs (limit 1 total) with a maximum weight of up to 22 lbs per pet. There's a fee of EUR 10 per pet, per day. Service animals are exempt from fees.

How much does it cost to stay at Hotel Sterling?

As of Nov 22, 2025, prices found for a 1-night stay for 2 adults at Hotel Sterling on Nov 30, 2025 start from ￥16,398, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What time is check-in at Hotel Sterling?

Check-in start time: 4:00 PM; Check-in end time: anytime.

What time is check-out at Hotel Sterling?

Check-out is at 11:30 AM.

Where is Hotel Sterling located?

Located in Madrid Centro, this hotel is steps from Plaza de España - Princesa and Gran Via. Puerta del Sol and Royal Palace of Madrid are also within 15 minutes. Santo Domingo Station and Plaza de Espana Station are within a 5-minute walk.

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Reviews

Hotel Sterling Reviews

8.0

Very Good

8.2

Cleanliness

8.8

Location

8.2

Staff & service

8.2

Eco-friendliness

7.8

Property conditions & facilities
Rating 10 - Excellent. 276 out of 1003 reviews
Rating 8 - Good. 469 out of 1003 reviews
Rating 6 - Okay. 184 out of 1003 reviews
Rating 4 - Poor. 48 out of 1003 reviews
Rating 2 - Terrible. 26 out of 1003 reviews

Reviews

10/10 Excellent

Abelardo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place to stay.
Stayed 2 nights in Oct 2025

8/10 Good

Elvira

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel looks clean, and the lobby employees are very friendly and always willing to help you
Stayed 2 nights in Oct 2025

8/10 Good

Alma

Liked: Cleanliness, staff & service
Excellent location! Right off the Gran Via - easy walks to transportation, tons of restaurants and shopping near by. Excellent customer service - front desk was friendly and knowledgeable; she answered all our questions. They also were able to check us in a little early and stored our luggage both before and after our stay. Hotel needs some updating - beds were a little uncomfortable. Sheets were clean but seemed worn. Of course we spent little time in the room as we were busy exploring the beautiful city! Great hotel especially for the price!
Stayed 3 nights in Nov 2025

6/10 Okay

Patricia

Liked: Staff & service
Disliked: Property conditions & facilities
This stay was a quick overnighter to catch an early flight. The staff was very helpful in securing transportation and making dining recommendations. The lobby and location was great. The condition of the room, however, was disappointing and in need of an update... there was significant wear and tear including cracks in the bathroom sink, water damage up the side of the bathroom door, well worn bed linens, etc.
Stayed 1 night in Oct 2025

8/10 Good

mirtha

Liked: Staff & service
Disliked: Amenities
Good location
Stayed 4 nights in Sep 2024

8/10 Good

Eduardo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Located in city center Walk around to the metro station
Stayed 1 night in Jan 2025

10/10 Excellent

Emma

Liked: Cleanliness, staff & service, property conditions & facilities
As a group of ladies, we really enjoyed our stay at this hotel. We had a room with 4 single beds, plenty of room and comfortable, with a fridge. Lovely shower. Conveniently located for all the main attractions. Palace only 10-15 mins walk. Extra praise for the lovely receptionist, who was really friendly and helpful.
Stayed 2 nights in Apr 2025

10/10 Excellent

Stuart

Liked: Cleanliness, staff & service, property conditions & facilities
Really central hotel with easy access to the metro and walkable to a lot of central Madrid
Stayed 4 nights in May 2024

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente
Stayed 1 night in Dec 2024

10/10 Excellent

America

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Really nice Hotel!

Great hotel in the center of Madrid! Very good prices, they have a continental breakfast for a surcharge. Room was very nice. We were on a family trip and we were 4 people. We were able to book a room with 4 beds, very comfortable and with a lot of space. Highly recommend it!
Stayed 3 nights in Jan 2025

10/10 Excellent

Genesis

Liked: Cleanliness, amenities, property conditions & facilities
The hotel is beautiful, friendly staff, easy check in, nice rooms and very clean. A 4-5 minutes walk from the Santo Domingo Metro station. If you want to enjoy La Gran Via this is definitely a great place to stay!
Stayed 1 night in Jan 2023

8/10 Good

Calum

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A decent hotel in central Madrid. Great value, clean and a warm welcome from the staff. There's a couple of Metro stations nearby and Aquí Santoña - Tienda y Tapas over the road is a great place for tapas.
Stayed 2 nights in Jan 2024

10/10 Excellent

Gregorio

Liked: Cleanliness, staff & service, property conditions & facilities
Very Convenient Hotel, confortable beds, excelente service at breakfast. Definetly coming back.
Stayed 2 nights in Jul 2023

10/10 Excellent

Debbie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The stay suited us as we are a family of 3. Easy to book and the option of the 1 room with 3 seperate beds was great. Didnt have the breakfast but they dining looked good. The reception were very helpful and we could store our bags u til our late evening flight. Great value and a super central location.
Stayed 1 night in Jan 2024

8/10 Good

Luis

Liked: Staff & service
Overall it was ok. Needs a little remodel but it was near main attractions.
Stayed 7 nights in Jan 2024

6/10 Okay

Gustavo

No hay jabón, shampoo, restaurant
Stayed 2 nights in Oct 2023

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities

Great location

The hotel is in a great walkable location! The staff was friendly and provided recommendations when we asked. The only downside is that the rooms get very hot (80°+), even if they turn off the heat to your room. We had to leave windows open as long as we could before going to sleep to get to a comfortable temp. Then we would wake up steamy. It's all manageable but something to note.
Stayed 4 nights in Oct 2023

8/10 Good

Gail

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a nice stay except the very noisy street. Even with the window closed, we still heard people, trucks, sirens at all hours of the night. The 10 Euro breakfast was not included. It was average. No eggs were offered. The front desk and cleaning staff were very attentive.
Stayed 3 nights in Sep 2023

4/10 Poor

Zeenat

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I will not recomend this property to any one. Hallway had a very unpleasent smell. Stains on halway carpet. Roomvery small. We couldnt sleep at night due to out side noise. Staff was not friendly . There was no hot water the evening we arrived and we were told to wait till morning as they cant to any thing about it. Very bad experience
Stayed 3 nights in Sep 2024

8/10 Good

Nazaria Edith

Liked: Cleanliness, amenities, property conditions & facilities
Lo mejor es la ubicación, esta muy céntrico, a unas cuadras de la Gran vía, a 15 min del parque el retiro y tiene varias estaciones del metro cerca. Las habitaciones cumplen su función, son pequeñas pero tienen lo básico. Habitaciones limpias y el personal la verdad es muy amable y servicial. En el desayuno no había tantas opciones pero también cumple su función.
Stayed 2 nights in Nov 2025

10/10 Excellent

Juan Eduardo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy comodo y buen ubicado
Stayed 1 night in Jul 2025

10/10 Excellent

Juan felipe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excelente ubicación

Excelente atención, el hotel se ve que tiene sus buenos años, y lo intentan conservar
Stayed 1 night in Apr 2025

10/10 Excellent

ROBSON

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
O melhor de tudo deste hotel é a localização. Café da manhã maravilhoso.
Stayed 3 nights in Feb 2025

8/10 Good

Jose Luis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
BUENA
Stayed 3 nights in Feb 2025

6/10 Okay

antonio

Liked: Staff & service

Passando per Madrid

Hotel sterling ha un buon rapporto qualità prezzo. Hotel nella media...da migliorare l'accuratezza nello svolgere la pulizia delle camere.
Stayed 1 night in Jan 2025