2/10 (非常に不満)
Shannon K.
2024 年 4 月 24 日
Do not stay here if you want to enjoy your stay in Madrid
Staying in this accommodation by Juan and Bea was a nightmare, to put it kindly.
When we made our reservation, Vrbo accidentally made two bookings even though we had only requested one (we were a group of three and did not need two flats). This could’ve been a very simple problem to solve, but the hosts profusely refused to issue us a refund of over $1000 for the apartment that we did not request or use despite us reaching out to both the hosts and Vrbo about the issue.
We tried resolving the issue with the hosts via the Vrbo chat for days and received unhelpful responses which purposely avoided the important matter at hand. They only started taking us seriously when we threatened to mark the transaction as fraudulent with my bank (which I have done). The hosts are unhelpful, greedy, and happy to steal over $1000 from their guests despite us communicating that this was a mistake on Vrbo’s part as soon as the problem arose.
The apartment was bare and there were no decorations on the wall. It felt like we were sleeping in a jail cell and it looked nothing like the pictures. Additionally, when Vrbo customer support contacted the hosts on our behalf, they informed us that the people who picked up the phone did not speak English, despite the listing claiming that they can communicate in English.
These hosts DO NOT CARE about their guests and I strongly advise that you stay away from this accommodation if you want to enjoy your stay in Madrid. We only had two days in Madrid an
Shannon K.
2024 年 3 月に 3 泊滞在