The apartment was in an excellent location, spacious, clean and was reasonably well equipped, except the very uncomfortable worn-out couch. We had a HORRIBLE smell for two full days of our stay. The smell required us to keep the windows open despite the December cold and to fumigate with candles and air freshener. When we called to complain, the woman who answered the phone was seemed genuinely concerned and promised to send the maintenance person the following morning when we were visiting the Prado, but if he came, and I have no reason to think he did, the odor was as bad when we returned. We called back desperate for a solution or to be moved to a different apartment. The same woman answered and she was very considerate. She came to investigate in person she was shocked that the odor was “like a dead animal.” Those were her words. She left and told us the maintenance man would be there in about an hour. Around 30 minutes later she called us in tears because the maintenance man simply refused to leave his house to fix our problem. The sweet woman was literally crying in frustration and extremely sympathetic and also very apologetic. She told the manager but the manager never contacted us. The maintenance man finally came the next day. We lived in the apartment for 2 days with that horrible garbage-like stench. The manager never called, never visited and when we asked for a partial refund, they gave us less than 1/2 the cost of one-day’s rent.
