4/10 (不満)
Hannah
小さなお子様連れの家族旅行
2025 年 7 月 23 日
気になった点 : 清潔度、スタッフとサービス
When we checked in, the person at the desk gave us no extra information about the property and also did not point us in the direction of where our room was located. Our room had a very distinct odor during our entire stay, and despite the description stating that everything had been updated, we found that to be quite the opposite. The bathroom was very small and run down, the sink faucet handle was not attached, and the shower was still dirty. The beds were clean, but there were stains on our carpeting and the carpet was soaking wet in areas. After speaking with the front desk, we were informed that the carpet was wet from the cleaners doing spot cleaning, but we were unable to get a new room as they were fully booked, and no other accommodations were offered. They said it was spot cleaning, however the area was approximately 3’ by 8’ and right in the main walkway of the room. We wish we would have been informed of this prior to entering our room. We placed towels on the wet carpet and even after being there for 3 days, the towels and carpet were still wet. There is also only 1 outlet available in the middle of the 2 beds, unless you use the extension cord tucked down underneath the nightstand where the phone is plugged in. Overall we would not stay here again & we were very disappointed after seeing how different the rooms are in person compared to how they advertised online.
Hannah
2025 年 7 月に 2 泊滞在