The hotel is very conveniently located in the main city core, about an 8 minute walk from the train station. There is a bus/tram stop just across and down the street.
The staff were exceptional from our check-in, to assisting with all our inquiries. Unfortunately, there was no refridgerator in our room which would have been very useful, but staff were kind enough to store our perishables in the hotel kitchen refridgerator overnight before our early morning departure.
The hotel provides a free public transportation pass which was so convenient and amazing to have. We just hopped on and off the trams to get a wonderful tour of Lucerne and to get to and from the train station with our bags. We would definitely stay here again!