This is the second time we've rented this property. Liked it so much that we came back. Giovanna is lovely and helpful. The apartment is perfect. Good layout and has everything you might need. It's a climb to the apartment (3rd floor by American standards) - if you have mobility issues, i suggest trying elsewhere. Window screens aren't really a thing in Europe, so respect the occasional mosquito. AC is extra, but respect only a couple $ or € per day unless you really crank it. Parking is at the train station, if you want it. Most of the walled city of a ZTL, which makes it nice for pedestrians.
Location is great, close to Porto san Pietro, within the walls. Train station is a quick walk. Small grocery store is an easy walk, but a big supermarket will require a car.
I would happily come back again. Lucca is a delight and this is a lovely place to stay while you're there.