Truly one of the best hotels we stayed in in a three week trip through Tuscany. The room was bright and airy with a super comfortable bed, lovely view, and excellent bathroom. The location couldn’t be better!
2026 年 4 月に 3 泊滞在
宿泊者限定の口コミ
10/10 (非常に良い)
Kristine
2026 年 5 月 5 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Perfekt beliggenhed. Nem indtjekning. Værelset var i god stand og lækkert og rent.
2026 年 5 月に 2 泊滞在
宿泊者限定の口コミ
10/10 (非常に良い)
Eva
2025 年 6 月 10 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Great location and beautiful accommodation.
2025 年 6 月に 5 泊滞在
宿泊者限定の口コミ
6/10 (普通)
Lena Rai
2026 年 4 月 1 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
.
2026 年 3 月に 1 泊滞在
宿泊者限定の口コミ
10/10 (非常に良い)
Holly
2025 年 9 月 21 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great hotel with easy self check in, rooms are really spacious and clean. Great location!, really central/ be prepared it is noisy at night from the streets due to location- so bring earplugs.
2025 年 9 月に 1 泊滞在
宿泊者限定の口コミ
10/10 (非常に良い)
Gemma
2025 年 5 月 28 日
良かった点 : 清潔度、設備とサービス、施設のコン ディションと設備
We had a wonderful stay. It was a great location for bars and restaurants but not right by the super touristy areas. The room was nice and the communal area was right next to the canal where you can enjoy a drink. I would fully recommend this hotel.
2025 年 2 月に 1 泊滞在
宿泊者限定の口コミ
2/10 (非常に不満)
angelo
2026 年 4 月 29 日
気になった点 : スタッフとサービス
Perché non tornerei qui :
1. Self Check in : abbastanza fastidioso, richiede buoni 10 minuti a persona , scannerizzare avanti e dietro il proprio documento, completare campi identificativi, scattare foto e finalmente avrete fatto il check in per il primo ospite !
Sperate nel frattempo di non dover andare in bagno …
No ascensore e va bene ma tre scale con scalini alti 40 cm !! Portare le borse o valigie ? Dovete essere in forma ….
Pass per scaricare i bagagli in quanto zona vietata .. l addetto alla reception vi chiede se avete tanti bagagli … invece di darvi “ semplicemente “ il pass
E vi consiglia il parcheggio più vicino ( circa un chilometro a piedi dall albergo ) ..
Porta della stanza (8): questa non è una porta regolare e’ una quinta con una serratura , sicurezza uhm….,,
Da quanto abbiamo intuito ( dal pesante odore di fitto e cipolle ) alcuni appartamenti hanno la cucina all interno …
Insomma per noi esperienza da non ripetere …
2026 年 4 月に 1 泊滞在
宿泊者限定の口コミ
8/10 (良い)
Laura
2025 年 2 月 2 日
良かった点 : 清潔度、施設のコンディションと設備
Struttura buona e la posizione è ottima ma ci sono troppe scale da fare per accedere alle camere
2025 年 2 月に 1 泊滞在
宿泊者限定の口コミ
8/10 (良い)
Kurt
2023 年 7 月 14 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Ideally located, beautiful rooms. Not suited for disabled people and people having difficulties to climb three long stairs with all the lugguage.
2023 年 7 月に 1 泊滞在
宿泊者限定の口コミ
4/10 (不満)
Håkan
2025 年 7 月 25 日
良かった点 : 清潔度
気になった点 : スタッフとサービス
Dåligt!
Fullständig nonchalans att vi inte kunde låsa ett rum och på de frågor vibstälkt om frukost. Ett par fick försöka sova med öppen dörr. Väldigt spartanskt inrett gör att vara i centrum av Lucca och vi hade ändå svit. AC som väsnades och dålig effekt.
2025 年 7 月に 1 泊滞在
宿泊者限定の口コミ
10/10 (非常に良い)
Rene
2025 年 1 月 10 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Unique experience
The place is unique, perfectly located in the center of Lucca. The host/ hostess are extremely helpful and nice, the room is worth seeing and live in and w orthodox the price. Just be sure. To announce your arrival in time and be prepared for many steps to get to your room
2025 年 1 月に 1 泊滞在
宿泊者限定の口コミ
2/10 (非常に不満)
Richard
2026 年 5 月 8 日
良かった点 : 清潔度、施設のコンディションと設備
気になった点 : スタッフとサービス
The positive is the room is spacious and comfortable. That said, their completely automatic system needs a lot of improvement. I couldn't read the messages they sent me through Expedia (not their fault) so I sent text messages and email asking them to contact me one of those ways. (They didn't answer the phone when I called.) I never received a reply, but got more Expedia notifications from them that I couldn't read. I managed to get the online check-in link from Expedia, but it only gave me error messages. When I arrived at the property there were two other people waiting because the automatic check-in system wasn't working. When a man arrived and got it working he still had to talk us each through the check-in procedure, repeating several times, "è completamente automatico." My room, as nice as it is, is up 4 flights of the steepest steps I have ever seen, so if you don't do steps well you may want to reconsider it. The Wi-Fi is slow and sporadic. And one more little but annoying thing, there was only one hanger in the closet. All in all, I think their "completamente automatico" system needs more than some minor tweaking. That frustration, together with the steep stairs, is why I won't return.
2026 年 5 月に 1 泊滞在
宿泊者限定の口コミ
2/10 (非常に不満)
Joe
2026 年 4 月 22 日
気になった点 : 清潔度、スタッフとサービス、設備とサービス
We were only in the area for one day, so we chose this hotel purely for convenience and somewhere to rest. Unfortunately, the experience was terrible from the moment we arrived.
When we got there, the front door was locked, which was already unusual. I checked the Hotels.com app to see if I had missed any instructions, but there was nothing helpful. I repeatedly called the contact number listed and got no response. Eventually, I received a message from the hotel via the app with a door code and some vague instructions.
Inside, there was no receptionist just a very basic self check-in machine. After entering my details, I was unexpectedly asked to pay an additional €60 on top of what I had already paid. This was never mentioned beforehand. I tried calling every number provided, but again, no one answered.
It got to a point where we did not even check in, and had to leave the area which wasted both out money and time. I then received an email, to ask us to review our check in process, which we did not even complete.
Overall, the lack of communication, hidden charges, and poor check-in process made this a very frustrating experience.
Avoid this hotel at all costs.
2026 年 4 月に 1 泊滞在
宿泊者限定の口コミ
6/10 (普通)
Kourtneay
2025 年 9 月 25 日
気になった点 : スタッフとサービス、設備とサービス
property is full self check-in. Lots of stairs but it’s old Italy so as to be expected. Room was on the larger side but view was of a back alley/restaurant unlike the pictures in the website/booking. I had try to contact them many times without any reply other then an auto response to “let them know if i needed anything”… got back to our room on our second day and the power would not work, luckily ran into the owner in the hallway. She was helpful but if not for running into her at the perfect time i’m not sure how we would have gotten that working. Website and booking said breakfast was included and that was not true. Overall it was clean and in a good location but would probably not recommend.
2025 年 9 月に 2 泊滞在
宿泊者限定の口コミ
2/10 (非常に不満)
Pacôme
2024 年 8 月 11 日
気になった点 : 清潔度、施設のコンディションと設備、客室の快適度
Lieu peu recommandable, service où il faut attendre à l'accueil plus d'une heure pour attendre qu'on vous réponde à votre message. Chambre sale
2024 年 8 月に 1 泊滞在
宿泊者限定の口コミ
4/10 (不満)
nicola
2023 年 11 月 5 日
良かった点 : 清潔度
気になった点 : 設備とサービス、施設のコンディションと設備
Viaggio con famiglia lucca comics posizione e pulizia buona, la prima notte ha piovuto nel
Letto e ci siamo ritrovati a dover spostare noi il letto e mettere un secchiello.
Frigorifero non funzionante camere molto rumorose sia esterna che interne (pompa di calore visto che i caloriferi non erano accesi) signora della reception gentile.
2023 年 11 月に 3 泊滞在
宿泊者限定の口コミ
4/10 (不満)
Daniel
2026 年 4 月 27 日
気になった点 : スタッフとサービス、施設のコンディションと設備
Firstly it's in a great location right inside the beautiful town of Luca.
Please note there may not be anyone around when you check in. Their website says there is someone there between the hours of 3pm to 6.30pm but we didn't see anyone and believe it is false advertising for the owner to put that down in his website.. Therefore please have your passport to scan and follow the instructions. I would much rather see humans but automated entry seems to be the way it's going.
Everything is fine unless you have issues which we did. The main issue was the lack of hot water which made showering impossible unless you like intermittent cold with a little hot every now and again.
I sent email requests before arriving which weren't answered and then asked for the hot water issue to be fixed but no reply.
After 4 hours without reply I decided to call via WhatsApp and thankfully the owner answered and came to the apartment. He tried to say that the water issue wasn't a problem but I got him to look in the boiler room and he eventually agreed that it was at the wrong setting and fixed it. We also asked for coffee and tea which wasn't provided even though we they provided lots of sugar. But the next day we still didn't get coffee. It's only a small thing but it felt like we were an inconvenience to the manager for asking. I don't usually complain but felt necessary to leave a poor review.
So if you have to contact the manager contact him via WhatsApp..hotels.com messaging doesn't work
2026 年 4 月に 3 泊滞在
宿泊者限定の口コミ
2/10 (非常に不満)
Kim
2023 年 12 月 28 日
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
I was charged twice for my stay, once by Expedia and then again by the hotel. This property charged 2 nights stay to my credit card without my authorization. Use caution when providing your credit card to the front desk. I tried to have the funds returned by contacting Expedia and the hotel directly but with no luck!
宿泊者限定の口コミ
2/10 (非常に不満)
Nicko
2024 年 8 月 22 日
This property will not take care of you. I booked the hotel on Expedia as a last minute booking as I was on my way to Lucca from Turino which was a 3 hour drive. I was going to be checking in late and of course the small print says you have to let them know 48 hours in advance and within 2 minutes of me booking it I realized that I had booked it for the following week. So I immediately contacted Expedia and the hotel and because it was non refundable they couldn't do anything. I get it. But minutes after I just booked it. They never responded. I even hit them on WhatsApp and they responded with hello. That was it. So I had to book another room for the night that I needed with another hotel. Definitely don't go there if you need any help or replies or have a problem once you're there.
2024 年 8 月に 1 泊滞在
宿泊者限定の口コミ
4/10 (不満)
anneke
2026 年 8 月 8 日
良かった点 : 清潔度、施設のコンディションと設備
気になった 点 : スタッフとサービス、設備とサービス
Er is geen personeel om in te checken en te vertellen hoe inchecken werkt en airco op kamer bv. Jammer en onpersoonlijk
2026 年 8 月に 1 泊滞在
宿泊者限定の口コミ
6/10 (普通)
Ana
2026 年 8 月 7 日
良かった点 : 清潔度、施設のコンディションと設備
The air conditioner barely worked. The temp in the room was 28.7 C
2026 年 8 月に 1 泊滞在
宿泊者限定の口コミ
10/10 (非常に良い)
Megan
2026 年 6 月 18 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
center of Lucca, self check-in which was very easy to follow
room was wonderful, clean and quiet, even though so central - hosts were excellent and incredibly helpful
2026 年 6 月に 2 泊滞在
宿泊者限定の口コミ
10/10 (非常に良い)
Doug
2025 年 10 月 4 日
良かった点 : 清潔度、設備とサービス 、施設のコンディションと設備
Lucca is a beautiful city and this property was in the heart of all the shopping and walkable to museums and cathedrals.
The check in and out was automated so we didn’t have interactions with the staff.
2025 年 10 月に 1 泊滞在
宿泊者限定の口コミ
8/10 (良い)
Katharine
2025 年 9 月 8 日
良かった点 : 清潔度、施設のコンディションと設備、客室の快適度
Very central
The self check in didn’t work & it took a long teams call to get me checked in. The room was great with a small balcony and lovely bathroom. I would consider staying again as it was very central in Lucca.