2/10 (非常に不満)
jo anne
カップルで旅行
2023 年 1 月 29 日
気になった点 : スタッフとサービス
Brutal, made the reservation from the airport arrived a half hour later was told they were full and nothing they could do to help. Totally unacceptable. He tried to tell us they didn’t work with Expedia, we showed him the website!! He told us to deal with Expedia for our refund. We’re left to wander down the riverfront in the dark at 9:30 on a Friday night during the end of the lunar near year. A very helpful hôtelier started to help us. By chance we wandered into a sister property of the “sold out” one. She realized who we were and that we were not happy, she found us a room elsewhere in town and refunded our rate in cash. We have used Expedia extensively in South America and Asia never had this experience before. The customer service on-line was actually wonderful, helpful and very understanding. Be wary!
jo anne
2023 年 1 月に 1 泊滞在
