Lozzbert Reserve

Would be good to have more incentives for hotel dining or even free items at check in

Room clean staff were very polite

When we first walked in it seemed lovely. But there are a few things that definitely need your attention. The ensuite bathroom was a disaster. The toilet continually filled up 24 hours a day...there was black hair all over the floor , there was mould in the shower, the right hand sink wouldn't drain so we didn't use it at all and the smell coming out of the drain was awful. You told us to use the towels from our room for the pool and spa,,but what we were supposed to use when we came back to shower? In the kitchen you need at least one tea towel to dry the few dishes we used and more detergent. The beds were comfy and linen was nice. There needs to be better communication about where to check in as well. We wandered around for ages trying to find out where to go.