Like everyone post CV-19 pandemic we were SO looking forward to our holiday. A bit of 5 star luxury for >£1k for a week I thought with photos and 5-star reviews. With regret, we were to be disappointed. It might seem like an long-ish account but I want to be fair to the host yet true to reality.
YES it is a lovely location, off street parking a plus (beware of nettles), and Madeleine’s communication and pre-arrival info was great. But you don’t chose a holiday for the host (unless maybe it’s a BnB) and +twice daily comms for the first 4 days of the hols (due to leaking shower - asked to use DOG shower with cobwebs and spiders… - pendant lights stopped working downstairs) isn’t exactly what I’d anticipated/found relaxing!
Whilst the nautical decor is lovely it is more up-cycle than high end. And the images of house were clearly taken a few years back (holiday let was bought in 2017) and not up to date for 2021 (no cushions on rattan outdoor furniture - uncomfortable - washing line (?) with now tatty flags outside back door).
Time to spend some TLC on Nancecliff! Especially as more time is spent at the property due to CV-19 (eating out was almost impossible). Give it a deep clean (I personally had to clean fridge, glassware and plates on arrival), spend on extra kitchen glassware (1 glass each isn’t sufficient) crockery and utensils (sharp knives for cutting and a can opener which works). Make the store cupboard more generous (no oil?). And be clear that you provide only one loo roll per toilet (thank you for the extra ones).
This is clearly a holiday let, so treat it as a business, don’t take it personally, and spend some of the profits. Some larger and more luxurious towels and a new mattress for 2 of the bedrooms would be a good investment. Yes, it’s admirable you donate to animal charities but think about the environment too (feel guilty about putting 1/4 full dishwasher on).
