All guestrooms at Tophams Hotel boast comforts such as 24-hour room service and air conditioning, as well as amenities like free WiFi and safes. Guest reviews speak positively of the clean rooms at the property.
We purposely upgraded to the deluxe room category ( the hotel’s middle tier) and were disappointed with the quality of the room ( appointments, noisy between the floors, poor air circulation). The deluxe is more of a “ standard”. However, we were only in the room a few hours as there was an issue with the bathroom, which the hotel’s manager and night desk staff dealt with in a very professional fashion. The hotel then upgraded us to a different room ( a junior suite) which was much more in keeping with our expectations.
The breakfast was good value and a good variety.
The front desk staff (day staff) seemed untrained and overall unhelpful. The night staff were excellent.
The hotel is very conveniently located to Victoria Station and tube, the theatre, and Buckingham palace. It is in a lovely neighborhood. Worth staying at, but upgrade to the highest level of offering.
Tamela
2024 年 4 月に 5 泊滞在
10/10 (非常に良い)
Sandra
家族旅行
2024 年 5 月 14 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
We really enjoyed our stay, the hotel was very clean and all of the staff were incredibly kind. 10/10