This is a nice, large flat in a good neighborhood close to the underground. Elaine was good to make sure we had what we needed. There were good instructions in the flat for how to use the appliances, and suggestions for restaurants and green spaces. She confirmed for me the route to take from the airport and she even overnighted a blow dryer for me! All of this was appreciated.
However, we did have some issues: I did not receive check-in instructions until the night before we flew out, which was a little disconcerting. Also, London is very loud and the street noise can wake you up. Bring ear plugs! Also, there was a problem with the building's fire alarm system and it went off 4 times during our 11 night stay. Three times in the middle on the night (and once during the day) we had to go outside and wait for the firefighters to come and turn off the system. Hopefully this problem has been resolved as the alarm company was coming for repairs the day we left. Despite all this, we did enjoy our stay in the flat.