Terrible, we were already travelling down to London when after 3 emails & phone calls I was informed our apartment building was closed due to BED BUGS!!! Absolutely ruined our 3 night break as we were offered a far inferior apartment way away from our friends apartment in Fitrovia. I felt obliged to accept the offered accomodation otherwise I may have had no where to stay!! Absolutely terrible service from Hotels.com. Apartment was small, 1 small bed, tiny kitchen, not enough sockets, plug sockets sparked fusing all the sockets, altogether a terrible experience!!
heather
2025 年 1 月に 3 泊滞在
10/10 (非常に良い)
Merete
家族旅行
2025 年 1 月 28 日
良かった点 : 清潔度、客室の快適度
Flott beliggenhet
Elsket området leiligheten ligger i. Alt virket nytt og fint. Ødelagt ekstraseng, så dattera hadde ikke så bra netter...
Merete
2024 年 11 月に 3 泊滞在
6/10 (普通)
David
家族旅行
2024 年 12 月 21 日
良かった点 : 清潔度
The apartment is quite spacious and the kitchen and bathroom are almost new. There is a Tesco Express less than a 5-minute walk away and a nice cafe for coffees. Only a 10-minute walk to Oxford Circus. The apartment is let down by quite shabby furniture, in fact the sofa-bed was all but unusable. Also the lift is out of order as was the wifi when we stayed. Footstep noise from the apartment above is also quite loud. Having said that, it is in a lovely and very handy area and some new furniture would give this unit at least 4 stars.
David
2024 年 12 月に 5 泊滞在
6/10 (普通)
Debbie
家族旅行
2024 年 11 月 15 日
I liked how bright the apartment was. It was close to the subway and it was walkable.
I didn't like that the elevator doesn't work, and apparently it won't be fixed. So it's impossible to be there if you're a person with mobility disabilities. Unfortunately, they don't give information about how many floors the building has, so you won't know how difficult it will be for you to access your unit.
Debbie
2024 年 11 月に 4 泊滞在
6/10 (普通)
Maurice
家族旅行
2024 年 11 月 3 日
良かった点 : 清潔度
気になった点 : 施設のコンディションと設備
Sehr schön, aber die Möbel (Stühle, Sofa und Schrank) benötigen dringend eine Überarbeitung. Die Dusche ist leider auch nicht ganz so dicht.
Maurice
2024 年 10 月に 8 泊滞在
8/10 (良い)
Finn
家族旅行
2024 年 10 月 22 日
良かった点 : 清潔度
Godt sted
Sovesofa i stue meget dårlig og ikke egnet til at sove i.
Finn
2024 年 10 月に 4 泊滞在
6/10 (普通)
James、Eltham
グループ旅行
2024 年 10 月 19 日
良かった点 : 清潔度、施設のコンディションと設備
Location is good. Close to several train stations.
Close to shops, restaurants, etc.
James
2024 年 10 月に 5 泊滞在
10/10 (非常に良い)
Miriam
家族旅行
2024 年 9 月 2 日
良かった点 : 清潔度、客室の快適度
Miriam
2024 年 6 月に 3 泊滞在
10/10 (非常に良い)
Miren
2024 年 8 月 8 日
Miren
2024 年 5 月に 5 泊滞在
10/10 (非常に良い)
Jean-Paul
2024 年 8 月 8 日
良かった点 : 清潔度、客室の快適度
Nice place
Très central et pratique. Calme et sure.
Très bon emplacement et confortable
Jean-Paul
2024 年 5 月に 4 泊滞在
8/10 (良い)
Adrianus
家族旅行
2024 年 8 月 1 日
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
Zuerst muss ich klarstellen, dass wir nicht in Fitzrovia by Capital übernachtet bzw. unsere Ferien dort gemacht haben. Dieses Hotel stand uns, aus irgendwelchen Gründen plötzlich nicht mehr zur Verfügung. Die Bewertung bezieht dich also nicht auf dieses Hotel, sondern auf das anderen, welches uns zu Verfügung gestellt wurden.
Adrianus
2024 年 7 月に 4 泊滞在
8/10 (良い)
Sandra
家族旅行
2024 年 7 月 31 日
良かった点 : 清潔度、施設のコンディションと設備
Perfect appartment with everything you need!
But after check-out at 10am the luggage could not be stored …. We had to organize another place for storing our luggage.
Sandra
2024 年 7 月に 6 泊滞在
10/10 (非常に良い)
Diego
2024 年 7 月 25 日
良かった点 : 清潔度、施設のコンディションと設備
Perfect
Diego
2024 年 7 月に 2 泊滞在
2/10 (非常に不満)
Mark
2024 年 7 月 21 日
Mark
2024 年 7 月に 6 泊滞在
4/10 (不満)
宿泊されたお客様
家族旅行
2024 年 7 月 19 日
気になった点 : 客室の快適度
宿泊されたお客様
2024 年 6 月に 15 泊滞在
6/10 (普通)
Elizabeth
家族旅行
2024 年 7 月 17 日
This was a good property for the price point. The unit was located in a really great spot, a close walk to many major sightseeing spots. There were a few downsides. The pullout sofa bed was awful, bent in the middle, creaky, and uncomfortable. The unit was advertised as having a washer and dryer, but only had a washer… our clothes are current hanging out to dry at our next hotel. The lock on the bathroom window was broken and we couldn’t lock it (safety concern). The furniture was worn and peeling. Overall, for the price point it is worth the money.
Elizabeth
2024 年 7 月に 4 泊滞在
6/10 (普通)
jose
2024 年 7 月 15 日
Good location
I'm fine
Very uncomfortable sofa bed, it's a cot
Poor communication
I wasn't ready to check in.
The alarm was triggered and they didn't provide us with the password to deactivate it
jose
2024 年 7 月に 4 泊滞在
8/10 (良い)
Simon
2024 年 7 月 15 日
良かった点 : 清潔度
Simon
2024 年 7 月に 3 泊滞在
4/10 (不満)
Shilpa
2024 年 7 月 14 日
良かった点 : 清潔度
The property is located in a great area and walkable to a lot. We had to relocate to a hotel after a few nights because of a bed bug issue. We had been assured by property management that the issue had been resolved and we didn't cancel our stay but clearly the issue has not been resolved despite their efforts!
Shilpa
2024 年 6 月に 6 泊滞在
8/10 (良い)
Natalia
家族旅行
2024 年 7 月 13 日
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
Awesome location close to metro and major shopping areas. Multiple restaurants nearby. The apartment was clean. The stairs leading to the apartment have been through a lot and need some work.
Natalia
2024 年 7 月に 4 泊滞在
8/10 (良い)
Sarah
2024 年 7 月 11 日
Sarah
2024 年 7 月に 3 泊滞在
4/10 (不満)
Bahar
家族旅行, グループ旅行
2024 年 7 月 7 日
良かった点 : 清潔度
気になった点 : 客室の快適度
IMPORTANT INFORMATIONS
IMPORTANT INFORMATIONS !
We are 5 families with kids. We have 5 apartments in Fitzrovia by capital.
We came to London for 8 nights. We’ve done the reservation 3 months before and i wrote a message that we are with kids don’t cancel it.
They cancelled only mine reservation just one day before. İ was shocked!!! We were 4 people with a kid.
İ called and they changed my aparment. It was apartment 8. And i was paid for it.
But i stayed apartment 1.
It was under the building. We could not see anything. They opened a opening sofa it was awful.
Really hard to sleep. 8 nights with nightmares. And of course BEDBUGS.
İ asked them about bed bugs. They said there is no bedbugs they sprayed. But in my friends apatment it was bed bugs. In apartment 5.
My friend went a different hotel. It was really hard for her with a kid. And now she is in contact with fitzrovia by capital to get her money back. İt is hard to get contact with them.
The only good thing i can say is : location and cleanliness
Bahar
2024 年 6 月に 8 泊滞在
2/10 (非常に不満)
Fabrice
家族旅行
2024 年 7 月 7 日
良かった点 : 清潔度
気になった点 : 客室の快適度
Terrible
Booked and paid 3 minths ago thé property is cancelled thé evening before takung the plane. A unique solution is offered that we are forced to accept in a flat with windows not closing properly over a night club. Thé most dreadful experience one can imagine.