屋外バンケット スペース

ダブルツリー バイ ヒルトン ロンドン ケンジントンの口コミ

4 out of 5

口コミ

7.8

良い

評価 10 - 1116 件の口コミ中 449 件が非常に良い" "
評価 8 - 1116 件の口コミ中 307 件が良い" "
評価 6 - 1116 件の口コミ中 170 件が普通" "
評価 4 - 1116 件の口コミ中 114 件が不満" "
評価 2 - 1116 件の口コミ中 76 件が非常に不満" "

8.2/10

清潔度

8.2/10

スタッフとサービス

7.8/10

設備とサービス

7.4/10

施設のコンディションと設備

7.6/10

環境への配慮

口コミ

10/10 (非常に良い)

Kazuya

小さなお子様連れの家族旅行
良かった点 : 清潔度、施設のコンディションと設備
Good location
2023 年 6 月に 3 泊滞在
Reservationsからの返信 (投稿日 : 2023 年 6 月 30 日)
Dear Kazuya,Thank you very much for taking the time to review our property. It is always a pleasure to receive a positive feedback. We are happy to know that you have enjoyed your stay.Hope to see you back soon.Kind Regards

10/10 (非常に良い)

tsukasa

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 6 月に 5 泊滞在
Reservationsからの返信 (投稿日 : 2023 年 7 月 1 日)
Dear Tsukasa, Thank you very much for taking the time to review our property.At Doubletree by Hilton Kensington we are committed to meeting and indeed exceeding the expectations of all our guests. Your feedback helps us in our efforts to maintain and improve the standards our guests expect from a property of this nature. It is particularly warming to receive a positive valuation of the services we offer to our guests. Rest assured that I will share your feedback with the hotel team who will be encouraged by your positive scores. We hope to see you soon!Best Regards

8/10 (良い)

JUNKO

良かった点 : スタッフとサービス
スイートルームにアップグレードしてもらったのはありがたかったけど…。
チェックインまでに1時間待たされたのでそれをクレームしたところ、スイートルームにアップグレードされました。スイートルームはメゾネット式で2階建てだったんですが、1階のテレビはつくけど、2階のベッドルームのテレビがつかなかったので、寝ながらテレビを見ることができませんでした。また、シャワーやベッドルームは2階ですが、荷物は1階から入れるので、荷物を取りに行くのが却って面倒になってしまいました…。 あと、こちらの部屋はたまたま長いこと空いていたのか、コップが少し汚かったり、タオルが埃っぽかったりしたので、掃除を頻繁にしている部屋をアサインしてほしかったです。
2022 年 7 月に 2 泊滞在

10/10 (非常に良い)

Sarah

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
清潔で広かったです!
2022 年 6 月に 1 泊滞在

6/10 (普通)

宿泊されたお客様

部屋の管理が。。。
15時のチェックインに40分待たされました。部屋は、まず金庫が開けられず。前の宿泊した方がロックしたまま。電球は、一つ切れていて、つかない。テレビは、コンセント🔌から外れていて、なぜ?と思ったら、リモコンも本体スイッチが故障で切れないためのよう。この金額払うなら、もっと部屋の管理が行き届いたいいサービスが欲しい。二度と泊まる気は、しないし、友人にお勧めもしない。
2022 年 5 月に 1 泊滞在

10/10 (非常に良い)

Akira

出張
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
駅から徒歩1分。部屋も清潔。スタッフの対応が良い。
2021 年 10 月に 1 泊滞在

4/10 (不満)

KEISUKE

家族旅行
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
The air con wasn’t working and very uncomfortable
2021 年 6 月に 1 泊滞在

6/10 (普通)

Nilesh

良かった点 : スタッフとサービス
気になった点 : 施設のコンディションと設備
AC didn’t work. I asked them to fix but no one came out to fix it.. also found some little bugs crawling around on floor.
2024 年 5 月に 3 泊滞在
Reservationsからの返信 (投稿日 : 2024 年 5 月 22 日)
Dear Nilesh,Thank you for taking the time to review our property - We welcome all feedback for the betterment of our product and services and I am saddened to see that we were not able to meet your expectations on this occasion. Please rest assured that I will directly pass on your comments/concerns to the departments to rectify the shortfalls that you have outlined. Please accept our sincerest apology for the inconvenience these issues may have caused you. I hope your experience will not deter you from visiting us again and please do not hesitate to inform our front desk on the day of your stay for any further issues.Kind Regards,

6/10 (普通)

Jennifer、Livonia

家族旅行
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
The property is conveniently located to the South Kensington museums and Imperial College London. The Gloucester Road Underground Station is very convenient. These are all positives. A couple of areas of disappointment with the hotel related to the air conditioning and the check-in process. Despite notifying the property of problems with the air conditioning in our room, it was never fully resolved. The room temperature exceeded 27 degrees Celsius even though the outside air temperature was near 16. The windows do not open. The air would run for a few minutes, never get to the desired room temperature, and then would shut off. We were never able to overcome this pattern, even after maintenance supposedly checked the thermostat. With respect to check-in, the check-in time is 3 p.m. and not a minute before. For those of us that arrive on red-eye flights, not being able to get into a room an hour or two early is a bit frustrating. The hotel lobby was full of groups of very tired people waiting to get into rooms. At 2:55 p.m., we were told the rooms were not ready and then magically at 3 p.m., they were all ready. I've stayed in many hotels across London and never had a problem getting into a room an hour or two early. For those of us traveling into London on red-eye flights, this is important. I am unlikely to book this hotel again for this reason alone.
2024 年 5 月に 4 泊滞在
Reservationsからの返信 (投稿日 : 2024 年 5 月 16 日)
Dear Jennifer, Thank you for taking the time to review our property at Hilton Double Tree Kensington - We are saddened that we have not meet your expectations during your stay and we hope that you can accept our apologies for any inconvenience we may have caused you.Kind Regards,

6/10 (普通)

Hervé

小さなお子様連れの家族旅行
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
Very nice hotel in a great location. The rooms are nice especially if you have a garden view. Only negativee pooint was thhe check-in which was painful and unpleasant.
2024 年 4 月に 4 泊滞在
Reservationsからの返信 (投稿日 : 2024 年 5 月 14 日)
Dear Herve,Thank you very much for taking the time to provide the ratings you have provided for our services and facilities regards your recent stay with us.It is our philosophy to ensure that we provide our guests with the highest standards of product at all times, and I can see that we let you down on this occasion. Rest assured that I will share your scores with the hotel team. Please rest assured that I will directly pass on your comments/concerns to the departments to rectify the shortfalls that you have outlined. We do hope to welcome you back to Doubletree by Hilton Kensington very soon and I remain at your disposal for any future assistance. Kind Regards,

10/10 (非常に良い)

Darnell

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Very nice hotel and incredible staff.
2024 年 5 月に 7 泊滞在
Reservationsからの返信 (投稿日 : 2024 年 5 月 13 日)
Dear Darnell,Thank you very much for taking the time to share your scores in regards of your recent stay with us. At Doubletree by Hilton Kensington we are committed to meeting and indeed exceeding the expectations of all our guests and your feedback helps us in our efforts to maintain and improve the standards our guests expect from a property of this nature. It is particularly warming to receive a positive valuation of the services we offer to our guests. Rest assured that I will share your feedback with the hotel team who will be encouraged by your positive scores. We look forward to welcoming you back to DoubleTree by Hilton Kensington very soon!Kind Regards, Brigida, Reservations Agent

10/10 (非常に良い)

Laura

家族旅行
The location of the hotel is great but unfortunately during our stay the tube lines to this hotel was out of order. The staff is really nice and helpfull but in weekends the buffet breakfast was way too crouwded. 1 minus: inside the hotel it is super hot and it is not possible to open any windows in the hotel rooms
2024 年 5 月に 2 泊滞在
Reservationsからの返信 (投稿日 : 2024 年 5 月 7 日)
Dear Laura,Thank you for taking the time to leave us a review in regards of your recent stay at DoubleTree by Hilton Kensington. We are happy to hear you have enjoyed your stay with us, especially the location of the property and our staff. Please note, that the windows do not open in rooms for the safety of our guests, but you are more than welcome to use our newly upgraded air conditioning system to cool the air in the room. We do hope to welcome you to our hotel very soon, on your next trip to London!Kind Regards, Brigida, Reservations Agent

10/10 (非常に良い)

Cristopher

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Todo bien
2024 年 4 月に 3 泊滞在
Reservationsからの返信 (投稿日 : 2024 年 5 月 2 日)
Dear Cristopher,Thank you very much for taking the time to share your scores regards to your recent stay with us. At Doubletree by Hilton Kensington we are committed to meeting and indeed exceeding the expectations of all our guests. As a valued customer of DoubleTree by Hilton, your feedback helps us in our efforts to maintain and improve the standards our guests expect from a property of this nature. It is particularly warming to receive a positive valuation of the services we offer to our guests. Rest assured that I will share your feedback with the hotel team who will be encouraged by your positive scores. We look forward to welcoming you back to DoubleTree by Hilton Kensington very soon! Kind Regards,

10/10 (非常に良い)

KATHARINE

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The staff were extremely helpful and made us all feel very welcome, with special attention to the children. The area is excellent for children, close to the museums.
2024 年 4 月に 2 泊滞在
Reservationsからの返信 (投稿日 : 2024 年 4 月 30 日)
Dear Katharine, Thank you very much for taking the time to share your scores regards to your recent stay with us. At Doubletree by Hilton Kensington we are committed to meeting and indeed exceeding the expectations of all our guests. As a valued customer of DoubleTree by Hilton, your feedback helps us in our efforts to maintain and improve the standards our guests expect from a property of this nature. It is particularly warming to receive a positive valuation of the services we offer to our guests. Rest assured that I will share your feedback with the hotel team who will be encouraged by your positive scores. We look forward to welcoming you back to DoubleTree by Hilton Kensington very soon! Kind Regards,

8/10 (良い)

Robert

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Lovely property with good friendly staff, however outside wheelchair lift was broken and found out we needed to go down steps for breakfast. Overall great stay but maybe more work for disabled people to be amazing. but would recommend
2024 年 4 月に 1 泊滞在
Reservationsからの返信 (投稿日 : 2024 年 4 月 29 日)
Dear Robert,Thank you for taking the time to review our property in regards of your recent stay. We are happy to hear you have enjoyed your stay with us, especially our friendly staff. Rest assured, we will pass on your comments/concerns to the relevant departments to rectify the shortfalls you have outlined. We do hope to welcome you back, sometime in the not too distant future!Kind Regards, Brigida, Reservations Agent

6/10 (普通)

Paul

家族旅行
良かった点 : 清潔度
気になった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備
Convenient
2024 年 4 月に 2 泊滞在
Reservationsからの返信 (投稿日 : 2024 年 4 月 16 日)
Dear Paul,Thank you for taking the time to review our property at Hilton Double Tree Kensington - We welcome all feedback for the betterment of our product and services. We hope that you can accept our apologies for any inconvenience we may have caused you and hope you will consider staying with us in the future. Kind Regards,

10/10 (非常に良い)

Anna

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 4 月に 1 泊滞在
Reservationsからの返信 (投稿日 : 2024 年 4 月 17 日)
Dear Anna, Thank you very much for taking the time to share your scores regards to your recent stay with us. At Doubletree by Hilton Kensington we are committed to meeting and indeed exceeding the expectations of all our guests. As a valued customer of DoubleTree by Hilton, your feedback helps us in our efforts to maintain and improve the standards our guests expect from a property of this nature. It is particularly warming to receive a positive valuation of the services we offer to our guests. Rest assured that I will share your feedback with the hotel team who will be encouraged by your positive scores. We look forward to welcoming you back to DoubleTree by Hilton Kensington very soon! Kind Regards,

2/10 (非常に不満)

GEMMA

家族旅行
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Hotel was dirty, rooms are tired. We had a leak from our bathroom so we had wet carpet which I called 3 times about and nobody resolved
2024 年 4 月に 2 泊滞在
Reservationsからの返信 (投稿日 : 2024 年 4 月 12 日)
Dear Gemma,Thank you for taking the time to review our property at Hilton Double Tree Kensington - We are saddened that we have not meet your expectations during your stay and we hope that you can accept our apologies for any inconvenience we may have caused you. Please rest assured that I will directly pass on your comments/concerns to the departments to rectify the shortfalls that you have outlined. Once again please do accept our apologies for the inconveniences we may have caused.Kind Regards,

10/10 (非常に良い)

Amy

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 4 月に 2 泊滞在
Reservationsからの返信 (投稿日 : 2024 年 4 月 8 日)
Dear Amy,Thank you for your feedback in regards of your recent stay at DoubleTree by Hilton Kensington. We can see from your scores, that you have thoroughly enjoyed your stay with us and we are delighted to hear that. Rest assured, we will share your scores with the hotel team. We look forward to welcoming you back again, in the not too distant future!Kind Regards, Brigida, Reservations Agent

10/10 (非常に良い)

Danielle

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Great stay!
2024 年 4 月に 2 泊滞在
Reservationsからの返信 (投稿日 : 2024 年 4 月 7 日)
Dear Danielle,Thank you for leaving us a review in regards of your recent stay at DoubleTree by Hilton Kensington. We are delighted to hear you have enjoyed your stay with us. Rest assured, I will share you scores with the hotel team, who will be encouraged by your positive feedback. We look forward to welcoming you back, sometime in the near future!Kind Regards, Brigida, Reservations Agent

10/10 (非常に良い)

JANET

良かった点 : 設備とサービス
Took interest in my family and made them feel special!
2024 年 3 月に 2 泊滞在
Reservationsからの返信 (投稿日 : 2024 年 4 月 4 日)
Dear Janet,Thank you very much for taking the time to share your scores regards to your recent stay with us. At Doubletree by Hilton Kensington we are committed to meeting and indeed exceeding the expectations of all our guests. As a valued customer of DoubleTree by Hilton, your feedback helps us in our efforts to maintain and improve the standards our guests expect from a property of this nature. It is particularly warming to receive a positive valuation of the services we offer to our guests. Rest assured that I will share your feedback with the hotel team who will be encouraged by your positive scores. We look forward to welcoming you back to DoubleTree by Hilton Kensington very soon! Kind Regards,

10/10 (非常に良い)

Matthew

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Excellent staff that provided a solid, clean room (with good water pressure). Very convenient to Tube and bus, as well as Heathrow.
2024 年 3 月に 5 泊滞在
Reservationsからの返信 (投稿日 : 2024 年 4 月 2 日)
Dear Matthew,Thank you very much for taking the time to share your scores regards to your recent stay with us. At Doubletree by Hilton Kensington we are committed to meeting and indeed exceeding the expectations of all our guests. As a valued customer of DoubleTree by Hilton, your feedback helps us in our efforts to maintain and improve the standards our guests expect from a property of this nature. It is particularly warming to receive a positive valuation of the services we offer to our guests. Rest assured that I will share your feedback with the hotel team who will be encouraged by your positive scores. We look forward to welcoming you back to DoubleTree by Hilton Kensington very soon! Kind Regards,

10/10 (非常に良い)

Midiam Conrado

出張, グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The location is perfect, right in front of the underground station. The Avenue is awesome and it is very close to Natural History Museum.
2024 年 3 月に 3 泊滞在
Reservationsからの返信 (投稿日 : 2024 年 4 月 1 日)
Dear Midiam Conrado,Thank you for sharing your review in regards of your recent stay at DoubleTree by Hilton London Kensington. We are pleased to hear you have enjoyed your stay with us. In particular, the location of the property. Rest assured we will share your scores with our hotel team, who will be encouraged by your positive feedback. We look forward to welcoming you back soon, for your next trip to London!Kind Regards, Brigida, Reservations Agent

8/10 (良い)

Kam

良かった点 : スタッフとサービス
2024 年 3 月に 1 泊滞在
Reservationsからの返信 (投稿日 : 2024 年 4 月 2 日)
Dear Kam,Dear Martin,Thank you very much for taking the time to share your scores regards to your recent stay with us. At Doubletree by Hilton Kensington we are committed to meeting and indeed exceeding the expectations of all our guests. As a valued customer of DoubleTree by Hilton, your feedback helps us in our efforts to maintain and improve the standards our guests expect from a property of this nature. It is particularly warming to receive a positive valuation of the services we offer to our guests. Rest assured that I will share your feedback with the hotel team who will be encouraged by your positive scores. We look forward to welcoming you back to DoubleTree by Hilton Kensington very soon! Kind Regards,DovileReservations Agent

10/10 (非常に良い)

Michael、cary

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
The staff was absolutely amazing. I cannot recommend them enough!
2024 年 3 月に 7 泊滞在
Reservationsからの返信 (投稿日 : 2024 年 3 月 30 日)
Dear Michael,Thank you very much for taking the time to share your scores in regards to your recent stay with us. At Doubletree by Hilton Kensington we are committed to meeting and indeed exceeding the expectations of all our guests and your feedback helps us in our efforts to maintain and improve the standards our guests expect from a property of this nature. It is particularly warming to receive a positive valuation of the services we offer to our guests. Rest assured that I will share your feedback with the hotel team who will be encouraged by your positive scores. We look forward to welcoming you back to DoubleTree by Hilton Kensington very soon!Kind Regards, Brigida, Reservations Agent

4/10 (不満)

Kristoffer

良かった点 : 清潔度
2024 年 3 月に 4 泊滞在
Reservationsからの返信 (投稿日 : 2024 年 3 月 26 日)
Dear Kristoffer,Thank you for taking the time to share your scores regards to your recent stay with us. Guest, from your scores I can see you were not fully satisfied with your stay. Would you be able to shed some light on how we can improve? Thank you once again, I look forward to hearing from you. Kind Regards,

10/10 (非常に良い)

Shane

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Very friendly staff and very clean rooms.
2024 年 3 月に 5 泊滞在
Reservationsからの返信 (投稿日 : 2024 年 3 月 24 日)
Dear Shane,Thank you very much for taking the time to provide the ratings for our services and facilities. At DoubleTree by Hilton Kensington, it is our philosophy to ensure that we provide our guests with the highest standards of product at all times. We are delighted to hear your have enjoyed your stay with us. Rest assured that I will share your scores with the hotel team. We do hope to welcome you back to our hotel very soon, on your next trip to London!Kind Regards, Brigida, Reservations Agent

10/10 (非常に良い)

Annmarie

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great location, very quiet. Staff very friendly and helpful
2024 年 3 月に 1 泊滞在
Reservationsからの返信 (投稿日 : 2024 年 3 月 23 日)
Dear Annmarie,Thank you very much for taking the time to share your scores regards to your recent stay with us. At Doubletree by Hilton Kensington we are committed to meeting and indeed exceeding the expectations of all our guests. As a valued customer of DoubleTree by Hilton, your feedback helps us in our efforts to maintain and improve the standards our guests expect from a property of this nature. It is particularly warming to receive a positive valuation of the services we offer to our guests. Rest assured that I will share your feedback with the hotel team who will be encouraged by your positive scores. We look forward to welcoming you back to DoubleTree by Hilton Kensington very soon! Kind Regards,

10/10 (非常に良い)

Lolith

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
We liked that it is nearby the airport and the shuttle bus and driver was helpful to us. Thank you fir your goid accommodation
2024 年 3 月に 1 泊滞在
Reservationsからの返信 (投稿日 : 2024 年 3 月 15 日)
Dear Lolith,Thank you very much for taking the time to share your scores regards to your recent stay with us. At Doubletree by Hilton Kensington we are committed to meeting and indeed exceeding the expectations of all our guests. As a valued customer of DoubleTree by Hilton, your feedback helps us in our efforts to maintain and improve the standards our guests expect from a property of this nature. It is particularly warming to receive a positive valuation of the services we offer to our guests. Rest assured that I will share your feedback with the hotel team who will be encouraged by your positive scores. We look forward to welcoming you back to DoubleTree by Hilton Kensington very soon! Kind Regards,

8/10 (良い)

Chiara

家族旅行
良かった点 : スタッフとサービス、設備とサービス
Ottima la posizione vicino alla fermata della metro e ad alcune delle principali attrazioni di Londra. Camera pulita e silenziosa. Personale molto cordiale.
2024 年 3 月に 3 泊滞在
Reservationsからの返信 (投稿日 : 2024 年 3 月 10 日)
Dear Chiara,Thank you for taking the time to leave us a review in regards of your recent stay at DoubleTree by Hilton London Kensington. We are happy to hear you have enjoyed your stay with us, especially the location of the property and our friendly staff. Rest assured, your feedback will be passed on to our hotel team, who will be encouraged by your positive scores. We look forward to welcoming you back again, for your next trip to London!Kind Regards,BrigidaReservations Agent

8/10 (良い)

Joel

家族旅行
良かった点 : 清潔度、スタッフとサービス、客室の快適度
Great location and hotel. Room a bit dated with worn carpets
2024 年 2 月に 1 泊滞在
Reservationsからの返信 (投稿日 : 2024 年 2 月 27 日)
Dear Joel,Thank you very much for taking the time to provide the ratings you have provided for our services and facilities regards your recent stay with us.It is our philosophy to ensure that we provide our guests with the highest standards of product at all times, and I can see that we let you down on this occasion. Rest assured that I will share your scores with the hotel team. Please rest assured that I will directly pass on your comments/concerns to the departments to rectify the shortfalls that you have outlined. We do hope to welcome you back to Doubletree by Hilton Kensington very soon and I remain at your disposal for any future assistance. Kind Regards,

4/10 (不満)

Wai

気になった点 : スタッフとサービス、施設のコンディションと設備
We stayed in room 428 and next to us was a private store room. We were rudely waken up at 6am by staff taking something and being very noisy. It sounded like the cleaning trolleys for staff to clean rooms. We could not get back to sleep and I must say it ruined our stay. We came to London to see a show and ended up not getting much sleep. I mentioned it to the receptionist when checking out Saturday morning she was not helpful at all. Her response was speak to Expedia, who we made the booking with.
2024 年 2 月に 1 泊滞在
Reservationsからの返信 (投稿日 : 2024 年 2 月 27 日)
Dear Wai,Thank you for taking the time to review our property at Hilton Double Tree Kensington - We are saddened that we have not meet your expectations during your stay and we hope that you can accept our apologies for any inconvenience we may have caused you. Please do not hesitate to reach out to us via email for further investigation and allowing us the opportunity to make it right for you.Kind Regards,

10/10 (非常に良い)

steen

家族旅行
良かった点 : スタッフとサービス、施設のコンディションと設備、客室の快適度
2024 年 2 月に 4 泊滞在
Reservationsからの返信 (投稿日 : 2024 年 2 月 23 日)
Dear Steen,Thank you very much for taking the time to share your scores regards to your recent stay with us. At Doubletree by Hilton Kensington we are committed to meeting and indeed exceeding the expectations of all our guests. As a valued customer of DoubleTree by Hilton, your feedback helps us in our efforts to maintain and improve the standards our guests expect from a property of this nature. It is particularly warming to receive a positive valuation of the services we offer to our guests. Rest assured that I will share your feedback with the hotel team who will be encouraged by your positive scores. We look forward to welcoming you back to DoubleTree by Hilton Kensington very soon! Kind Regards,

10/10 (非常に良い)

Lynn

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 2 月に 1 泊滞在
Reservationsからの返信 (投稿日 : 2024 年 2 月 20 日)
Dear Lynn,Thank you very much for taking the time to share your scores regards to your recent stay with us. At Doubletree by Hilton Kensington we are committed to meeting and indeed exceeding the expectations of all our guests. As a valued customer of DoubleTree by Hilton, your feedback helps us in our efforts to maintain and improve the standards our guests expect from a property of this nature. It is particularly warming to receive a positive valuation of the services we offer to our guests. Rest assured that I will share your feedback with the hotel team who will be encouraged by your positive scores. We look forward to welcoming you back to DoubleTree by Hilton Kensington very soon! Kind Regards,

10/10 (非常に良い)

宿泊されたお客様

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2024 年 2 月に 1 泊滞在
Reservationsからの返信 (投稿日 : 2024 年 2 月 17 日)
Dear Guest,Thank you very much for taking the time to provide the ratings you have provided for our services and facilities. It is our philosophy to ensure that we provide our guests with the highest standards of product at all times. Rest assured that I will share your scores with the hotel team. If you have any additional information with regards to the service you received, your comments would be greatly appreciated as they do help us maintain the high standards that we strive to achieve. We do hope to welcome you back to Doubletree by Hilton Kensington very soon and I remain at your disposal for any future assistance.Kind Regards,

10/10 (非常に良い)

Paul

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Excellent stay
Excellent stay, Friendly and Helpfull staff, perfectly positioned for tubes into central london. Great stay
2024 年 2 月に 3 泊滞在
Reservationsからの返信 (投稿日 : 2024 年 2 月 16 日)
Dear Paul,Thank you very much for taking the time to share your scores regards to your recent stay with us. At Doubletree by Hilton Kensington we are committed to meeting and indeed exceeding the expectations of all our guests. As a valued customer of DoubleTree by Hilton, your feedback helps us in our efforts to maintain and improve the standards our guests expect from a property of this nature. It is particularly warming to receive a positive valuation of the services we offer to our guests. Rest assured that I will share your feedback with the hotel team who will be encouraged by your positive scores. We look forward to welcoming you back to DoubleTree by Hilton Kensington very soon! Best Wishes,

10/10 (非常に良い)

JAIR JEFFERSON

家族旅行
良かった点 : 施設のコンディションと設備、客室の快適度
2024 年 2 月に 2 泊滞在
Reservationsからの返信 (投稿日 : 2024 年 2 月 13 日)
Dear Jair Jefferson,Thank you very much for taking the time to share your scores regards to your recent stay with us. At Doubletree by Hilton Kensington we are committed to meeting and indeed exceeding the expectations of all our guests. As a valued customer of DoubleTree by Hilton, your feedback helps us in our efforts to maintain and improve the standards our guests expect from a property of this nature. It is particularly warming to receive a positive valuation of the services we offer to our guests. Rest assured that I will share your feedback with the hotel team who will be encouraged by your positive scores. We look forward to welcoming you back to DoubleTree by Hilton Kensington very soon! Kind Regards,

4/10 (不満)

Tim

家族旅行
良かった点 : 清潔度、スタッフとサービス
気になった点 : 施設のコンディションと設備、客室の快適度
Some birthday trip to london
Disappointed we had to leave a £150 deposit as well as the cost of the room. Room was small with limited facilities. WiFi poor. Door difficult to open. Shower loose and an adjoining to door to the next room. No fridge. No water on arrival. Limited choice for breakfast although it was tasty. Location great.
2024 年 2 月に 3 泊滞在
Reservationsからの返信 (投稿日 : 2024 年 2 月 13 日)
Dear Tim,Thank you for taking your time to review our property at DoubleTree by Hilton Kensington.Firstly, I would like to sincerely apologize for the quality of service we have provided. Please rest assure I will be sharing your comments and concerns with our departments to investigate this further.Thank you for bringing to our attention the details, that matter.Once again, please do accept our apologies for the inconveniences caused and we do hope that events on this occasion will not adversely affect your impression of Doubletree by Hilton Kensington.Kind Regards,

10/10 (非常に良い)

Michelle

2024 年 2 月に 1 泊滞在
Reservationsからの返信 (投稿日 : 2024 年 2 月 11 日)
Dear Michelle,Thank you very much for taking the time to share your scores in regards of your recent stay with us. At Doubletree by Hilton Kensington we are committed to meeting and indeed exceeding the expectations of all our guests and your feedback helps us in our efforts to maintain and improve the standards our guests expect from a property of this nature. It is particularly warming to receive a positive valuation of the services we offer to our guests. Rest assured that I will share this with the hotel team who will be encouraged by your positive scores. We look forward to welcoming you back to DoubleTree by Hilton Kensington very soon! Kind Regards, Brigida, Reservations Agent

6/10 (普通)

Eduardo

家族旅行
良かった点 : 客室の快適度
Bem localizado, quarto confortável, café da manhã regular (por vezes o ambiente sujo e desarrumado, máquina de café regular quebrou algumas vezes, poucas opções e sempre a mesma comida). Área do jardim atrás com mesas os aquecedores e luzes só um funcionou raramente e ao pedir para corrigir não resolviam. Luzes no quarto queimadas que não ajeitaram ao pedir, janela do quarto não impede frio e barulho, banheiro sem piso aquecido sem aquecedor e sem aquecedor de toalhas.
2024 年 1 月に 8 泊滞在
Reservationsからの返信 (投稿日 : 2024 年 2 月 7 日)
Dear Eduardo,Thank you for taking the time to share your experience about your recent stay at our hotel. We would like to sincerely apologize for the numerous issues you encountered during your recent stay at DoubleTree by Hilton Kensington. We deeply regret that your experience fell short of your expectations, and we appreciate you bringing these concerns to our attention. Please rest assured that we are diligently working to resolve mentioned problems as quickly as possible to prevent any further inconvenience to our guests. Thank you for bringing these matters to our attention, and we look forward to restoring your trust in our hotel.Kindest Regards,

4/10 (不満)

ADRIAN

家族旅行
気になった点 : スタッフとサービス、施設のコンディションと設備、客室の快適度
Just ok !
2024 年 2 月に 2 泊滞在
Reservationsからの返信 (投稿日 : 2024 年 2 月 5 日)
Dear Adrian,Thank you for your feedback in regards of your recent stay with us at DoubleTree by Hilton Kensington. We can see from your scores that you were not fully satisfied with your stay and we would like to extend our apologies for any inconveniences we may have caused you. We do hope to welcome you back, sometime in the near future, to meet all your expectations and needs!Kind Regards, Brigida, Reservations Agent

2/10 (非常に不満)

James

良かった点 : スタッフとサービス
気になった点 : 施設のコンディションと設備
Room was missing a curtain. Very bright overnight and unable to sleep. Reported but no action taken and now the hotel aren’t responding to my emails.
2024 年 1 月に 2 泊滞在
Reservationsからの返信 (投稿日 : 2024 年 2 月 1 日)
Dear James,Thank you for taking your time to review our property at DoubleTree by Hilton Kensington.First and foremost, we hope you can accept our sincerest apologies for the inconveniences caused to you and your family during your stay. We deeply regret that your experience fell short of your expectations, and we appreciate you bringing these concerns to our attention. Rest assure your comments will be passed on to the rightful departments and managers. I will be also contacting you directly on this matter to help ease out the unpleasant experience.I do hope that events on this occasion will not adversely affect your impression of Doubletree by Hilton Kensington. Kind Regards,DovileReservations Agent

10/10 (非常に良い)

I

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2024 年 1 月に 1 泊滞在
Reservationsからの返信 (投稿日 : 2024 年 2 月 1 日)
Dear Guest,Thank you very much for taking the time to share your scores regards to your recent stay with us. At Doubletree by Hilton Kensington we are committed to meeting and indeed exceeding the expectations of all our guests. As a valued customer of DoubleTree by Hilton, your feedback helps us in our efforts to maintain and improve the standards our guests expect from a property of this nature. It is particularly warming to receive a positive valuation of the services we offer to our guests. Rest assured that I will share your feedback with the hotel team who will be encouraged by your positive scores. We look forward to welcoming you back to DoubleTree by Hilton Kensington very soon! Kind Regards,

8/10 (良い)

jonathan

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Very nice
Very nice location close to the tube, pleasant room and very helpful reception staff. Recommended.
2024 年 1 月に 1 泊滞在
Reservationsからの返信 (投稿日 : 2024 年 1 月 29 日)
Dear Jonathan,Thank you for taking the time to review our property in regards of your recent stay. At DoubleTree by Hilton Kensington, we are committed to meeting and indeed exceeding the expectations of all our guests and your feedback helps us in our efforts to maintain and improve the standards our guests expect from a property of this nature. It is particularly warming to receive a positive valuation of the services we offer to our guests. Rest assured that I will share your feedback with the hotel team who will be encouraged by your positive scores. We look forward to welcoming you back to our hotel, sometime in the not too distant future!Kind Regards, Brigida, Reservations Agent

2/10 (非常に不満)

James

2024 年 1 月に 1 泊滞在
Reservationsからの返信 (投稿日 : 2024 年 1 月 29 日)
Dear James,Thank you for taking your time to review our property at DoubleTree by Hilton Kensington. Firstly, I would like to sincerely apologize for the quality of service we have provided. Please rest assure I will be sharing your feedback with our departments to investigate this further.Thank you for bringing to our attention the details, that matter. Once again, please do accept our apologies for the inconveniences caused and we do hope that events on this occasion will not adversely affect your impression of Doubletree by Hilton Kensington.Kind Regards, Brigida, Reservations Agent

10/10 (非常に良い)

宿泊されたお客様

グループ旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Wonderful
Love the stay here, the room was clean and well kept. Service staff were very friendly and fast to respond. The hotel location is also great, near Gloucester tube station, museums and some food options around. I would come back. Wonderful stay.
2024 年 1 月に 11 泊滞在
Reservationsからの返信 (投稿日 : 2024 年 1 月 29 日)
Dear Alvona,Thank you for taking the time to review our property at DoubleTree by Hilton London Kensington. We are delighted to hear you have enjoyed your long stay with us and that everyone from our staff you have encountered has been helpful and friendly. At Doubletree by Hilton Kensington we are committed to meeting and indeed exceeding the expectations of all our guests and your feedback helps us in our efforts to maintain and improve the standards our guests expect from a property of this nature. We look forward to welcoming you back for your next trip to London, as your home away from home!Kind Regards, Brigida, Reservations Agent

10/10 (非常に良い)

Salman

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Perfect
To be honest I saw the reviews before I book I felt not comfortable however , I boooked three nights and the hotel was amazing the bed and the air conditioning and even the staff and especially (Zain ) . The location of the hotel is perfect and a lot of restaurants around it . In the end PERFECT !
2024 年 1 月に 1 泊滞在
Reservationsからの返信 (投稿日 : 2024 年 1 月 20 日)
Dear Salman,Thank you very much for taking the time to share your scores regards to your recent stay with us. At Doubletree by Hilton Kensington we are committed to meeting and indeed exceeding the expectations of all our guests. As a valued customer of DoubleTree by Hilton, your feedback helps us in our efforts to maintain and improve the standards our guests expect from a property of this nature. It is particularly warming to receive a positive valuation of the services we offer to our guests. Rest assured that I will share your feedback with the hotel team who will be encouraged by your positive scores. We do hope to welcome you back to Doubletree by Hilton Kensington very soon!Kind Regards,

10/10 (非常に良い)

Maria

家族旅行, 小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
My family and I stayed at Doubletree London Kensington from Jan 2 to Jan 5 2024. The overall experience was AMAZING! The hotel is very conveniently located, in a ver posh areas, surrounded by Embassies and nice Victorian buildings. It is close to the Museum mile. The continental Breakfast is delicious, especially the scrambled eggs and hash browns. Rooms are ok, nothing special (they should include a fridge).The service is very friendly and do their best to meet your needs, especially WAJIA and ZAIN. We are so grateful to them!We definitely want to come back!
2024 年 1 月に 7 泊滞在
Reservationsからの返信 (投稿日 : 2024 年 1 月 20 日)
Dear Maria,Thank you for taking the time to share your experience about your recent stay here at DoubleTree by Hilton Kensington.We are glad to hear that you had a wonderful stay with us. It is particularly warming to receive a positive valuation of the services we offer to our guests. Rest assured that I will share your feedback with the hotel team who will be encouraged by your positive scores. We do hope to welcome you back to Doubletree by Hilton Kensington very soon!Kind Regards,

6/10 (普通)

宿泊されたお客様

良かった点 : 客室の快適度
気になった点 : 清潔度
2024 年 1 月に 3 泊滞在
Reservationsからの返信 (投稿日 : 2024 年 1 月 19 日)
Dear Guest,Thank you very much for taking the time to provide the ratings you have provided for our services and facilities. It is our philosophy to ensure that we provide our guests with the highest standards of product at all times. Rest assured that I will share your scores with the hotel team. If you have any additional information with regards to the service you received, your comments would be greatly appreciated as they do help us maintain the high standards that we strive to achieve. We do hope to welcome you back to Doubletree by Hilton Kensington very soon and I remain at your disposal for any future assistance.Kind Regards,

10/10 (非常に良い)

Lauren

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
2024 年 1 月に 1 泊滞在
Reservationsからの返信 (投稿日 : 2024 年 1 月 18 日)
Dear Lauren,Thank you very much for taking the time to share your scores regards to your recent stay with us. At Doubletree by Hilton Kensington we are committed to meeting and indeed exceeding the expectations of all our guests. As a valued customer of DoubleTree by Hilton, your feedback helps us in our efforts to maintain and improve the standards our guests expect from a property of this nature. It is particularly warming to receive a positive valuation of the services we offer to our guests. Rest assured that I will share your feedback with the hotel team who will be encouraged by your positive scores. We look forward to welcoming you back to DoubleTree by Hilton Kensington very soon! Kind Regards,