スイート クイーンベッド 1 台 禁煙 (with Sofabed) | セーフティボックス (室内)、デスク、アイロン / アイロン台、ベビーベッド (無料)

ベスト ウエスタン モーニングトン ホテル ロンドン ハイド パークの口コミ

4 out of 5

口コミ

7.8

良い

評価 10 - 1004 件の口コミ中 362 件が非常に良い" "
評価 8 - 1004 件の口コミ中 343 件が良い" "
評価 6 - 1004 件の口コミ中 157 件が普通" "
評価 4 - 1004 件の口コミ中 76 件が不満" "
評価 2 - 1004 件の口コミ中 66 件が非常に不満" "

8.4/10

清潔度

8.4/10

スタッフとサービス

7.8/10

設備とサービス

7.8/10

施設のコンディションと設備

7.8/10

環境への配慮

口コミ

2/10 (非常に不満)

Masashi

2024 年 1 月に 3 泊滞在
Beatriz からの返信 (投稿日 : 2024 年 3 月 24 日)
Dear Masashi, We are sad to hear that your stay did not exceed your expectations at the Mornington Hyde Park Hotel. We understand that things do not always go according to plan and for this we apologise profusely. If there is anything we can do to amend this for you, please do not hesitate to contact us.Kind regards,Beatriz Reception

8/10 (良い)

Akihiko

出張
良かった点 : 清潔度、スタッフとサービス
パディントン駅を基点とするのであれば便利な位置です。こじんまりした快適な部屋でしたが、シャワーの温度設定と水圧がもう少し改善されるとありがたいです。
2023 年 6 月に 1 泊滞在
Alexandraからの返信 (投稿日 : 2023 年 7 月 9 日)
Dear Guest,I'm sorry to hear you had a frustrating experience, but I really appreciate you bringing this issue to my attention Thank you for bringing this to our attention. We're sorry you had a bad experience. We'll strive to do better.

8/10 (良い)

KATSUHIRO

出張
日本のビジネスホテルと思えば蛮族
普通に日本のビジネスホテルと考えれば、何の不満もなく快適ですが、もし旅行等で充実したホテルとを・・と思うのであればホテルでの快適性や満足度は期待しない方がいいかもです。 部屋の広さや快適性は満足できます。 長期滞在の場合は毎朝同じ朝食なので飽きがあるかもです。室内の空調がいまいちで、コントロールできない状況です・・ 清掃はきっちりとしていただき満足。 アメニティは何のでご注意を!
2023 年 4 月に 5 泊滞在
Alexandraからの返信 (投稿日 : 2023 年 5 月 13 日)
Your review is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

8/10 (良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2020 年 2 月に 6 泊滞在
Francesca, receptionからの返信 (投稿日 : 2020 年 2 月 18 日)
Dear guest, thank you kindly for your feedback! our whole team wishes you a lovely evening.

8/10 (良い)

宿泊されたお客様

カップルで旅行
良かった点 : スタッフとサービス、設備とサービス
上の階又は隣の宿泊者がほぼ毎日AM3時半頃から活動し始め物音で何度も目が覚めた。寝不足気味となった。
2019 年 10 月に 5 泊滞在
Paula, front desk からの返信 (投稿日 : 2019 年 10 月 26 日)
Dear guest, Thank you kindly for taking the time to leave us a review. We're very sorry to hear that your neighbour disrupt your sleep, we hope, for your review, that everything else was good and made your stay more enjoyable. We hope to host you again soon. Kind regards

6/10 (普通)

宿泊されたお客様

気になった点 : 清潔度、設備とサービス、施設のコンディションと設備
2019 年 9 月に 1 泊滞在
Paula, front desk からの返信 (投稿日 : 2019 年 9 月 29 日)
Dear guest, Thank you kindly for taking the time to leave us a review. We're glad to see that you enjoyed your stay with us, however we'll try to it better in the future. Kind regards

6/10 (普通)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス
2019 年 9 月に 2 泊滞在
Paula, front desk からの返信 (投稿日 : 2019 年 9 月 29 日)
Dear guest, Thank you kindly for taking the time to leave us a review. We're happy to see that you had a good experience with us, however, we'll try to do it better in the future. Kind regards

8/10 (良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、客室の快適度
気持ち良く過ごせました。
チェックイン時、パースポートを提示しただけですぐ笑顔で「ようこそ、お待ちしてました」と気持ちの良い一言を掛けてくれました。 イギリス対応の電源プラグを持ち合わせていなかったので、フロントに貸してほしい旨を伝えると、すぐに1つ、更に新品を開けてもう1つ念のためにと手配してくれました。 エアコンの調整を部屋で行えなかった(フロントに調整依頼)のと、冷蔵庫が無かったのが気になる点でしたが、ベッドメイクなど含め衛生面においては問題なかったです。周辺も静かな環境で、満足した滞在ができました。
2019 年 7 月に 2 泊滞在
Paula, front deskからの返信 (投稿日 : 2019 年 7 月 18 日)
Dear guest, Thank you kindly for taking the time to leave us a review. We're glad to see that you enjoyed your stay with us. We appreciate your kind words about us, the staff, and we're happy to see that we did a good job. We hope to host you again soon, Kind regards

6/10 (普通)

宿泊されたお客様

家族旅行
良かった点 : スタッフとサービス
気になった点 : 清潔度
This area is very convenient but this hotel is not so clean.
2019 年 6 月に 4 泊滞在
Giuseppe, Front Deskからの返信 (投稿日 : 2019 年 7 月 2 日)
Dear Guest, Thank you for taking time to leave us a review. We are always looking forward to improve our guest service. We are happy to hear you liked the area in which our property is located. However, we are really sorry the room cleanliness of the room did not met your expectations. Could you please give us more details about it? Best regards,

10/10 (非常に良い)

宿泊されたお客様

出張
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
立地もよく、清潔でした。部屋は狭くシングルベットですがコスパは良かったと思います
2019 年 6 月に 6 泊滞在
Giuseppe, Front Desk からの返信 (投稿日 : 2019 年 6 月 24 日)
Dear Guest, Thank you for taking your time to leave us a review. We are always looking forward to improve our service. We are delighted you enjoyed your stay with us and we hope to host you once again in the future, in a bigger room if possible. Best regards,

6/10 (普通)

Sonia

家族旅行
良かった点 : 清潔度、スタッフとサービス
¿Qué tienen muy bueno? La ubicación y su desayuno, que para este tipo de hotel es superior al que generalmente se encuentra. ¿Qué tienen de malo? Su conexión a internet no es estable, va y viene, lo que para alguien como yo, que viaja de trabajo, resulta desastroso. El baño no tiene extractor de aire, cosa que no es ideal tampoco. Todo lo demás es totalmente promedio.
2024 年 5 月に 4 泊滞在
Beatrizからの返信 (投稿日 : 2024 年 5 月 14 日)
Querida Sonia,Nos gustaría agradecerle por sus amables palabras con respecto a nuestro desayuno. En nombre de todo el personal del Mornington Hyde Park Hotel, agradecemos mucho sus amables palabras. Sin embargo, entendemos que las cosas no siempre salen según lo planeado, por lo que lamentamos los inconvenientes que el WIFI pueda haberte causado. Si hay algo que podamos hacer para solucionar estos problemas, no dude en hacérnoslo saber.Atentamente,BeatrizRecepción.

8/10 (良い)

James

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Room was smallish but we knew that going in. Staff was great, great shower, clean, bed comfy but bouncy. Hyde park right across the street. Variety of pubs and restaurants close by. Tube and bus close by. Hear a few bumps on occassion from upstairs.
2024 年 5 月に 4 泊滞在
Beatriz からの返信 (投稿日 : 2024 年 5 月 11 日)
Dear James, Thank you for your kind words about our establishment. We are happy to know that on the overall, you enjoyed your stay at our establishment immensely. We understand that things may not always go according to plan and so we would like to apologise for any inconveniences that the issues you have stated above may have caused you. We are so thankful for your patience. It was our pleasure to welcome you, and we hope to do so again in the near future.Kind regards, BeatrizReception

10/10 (非常に良い)

Sabrina

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The best wester hotel is ideally located; 2 minutes from Hyde Park and Lancaster Station. Shops vor snacks and drinks can also be reached in 2 minutes. The hotel is very cozy. The employees at the reception are very friendly an always try to help. The breakfast was very, very good! Of egg dishes, bacon/sausages over fresh fruit und vegetables to small Kellog´s portions, everything was prepared with a lot of love. And I have never eaten such good croissants, chocolate croissant and raisin rolls! The staff here were also very friendly an accommodating. We will come back in any case.
2024 年 4 月に 5 泊滞在
Beatriz Rからの返信 (投稿日 : 2024 年 5 月 9 日)
Dear Sabrina, Thank you so much for your lovely words about our establishment. We are so happy to hear that your stay at the Mornington Hyde Park Hotel was immensely enjoyed by yourself. On behalf of all the staff, we thank you for your kind words, and we do hope to one day welcome you back again! Kind regards,Beatriz Reception

10/10 (非常に良い)

Scarlett

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Lovely property and great location! Would recommend
2024 年 4 月に 1 泊滞在
Qudusからの返信 (投稿日 : 2024 年 5 月 2 日)
Dear Scarlett, Thank you for sharing your experience, we would like to thank you for your kind words and recommendations. It's always a pleasure! we hope to welcome you back soon. If you have any more feedback or need assistance with anything else, feel free to contact us directly. Best regards. Qudus Front Office Receptionist.

10/10 (非常に良い)

John

カップルで旅行
良かった点 : 清潔度、スタッフとサービス
Room on top floor was too small for a double ,no room for bedside tables and no room to get into bed on one side.The shower was pathetic . The breakfast and staff were excellent .
2024 年 4 月に 2 泊滞在
MAからの返信 (投稿日 : 2024 年 5 月 2 日)
Dear John, Thank you very much for leaving your feedback in-regards to your stay at the Mornington Hyde Park Hotel. We are delighted to see that you thoroughly enjoyed your time with us. We make it our number one aim to make sure that our guests are in total comfort when they spend their time in our wonderful home. We are deeply sorry for the issues you had faced with the shower, this has come as a huge surprise to us all and we would love to make up for this unfortunate experience the next time you decide to stay with us, we hope to see you again soon.Kind Regards,MagedFront Office Supervisor

6/10 (普通)

Michelle、Kuna

気になった点 : スタッフとサービス
2024 年 4 月に 4 泊滞在
Beatriz Rからの返信 (投稿日 : 2024 年 5 月 2 日)
Dear Michelle, Thank you for your review! We are always looking for things to improve on, and reviews such as the one you have provided us with are of immense use to us. We understand that things may not always go according to plan, however, we thank you for your patience. It was our pleasure to welcome you to our establishment and we hope to do so in the nearer future.Kind regards,Beatriz Reception

6/10 (普通)

Kjell

カップルで旅行
良かった点 : スタッフとサービス、設備とサービス
気になった点 : 清潔度
Nice and varm staff, we felt very welcomed. The room was not so cleaned, the shower had very little preasure, it was very hot in the rom, the view from the room was not so fun.
2024 年 4 月に 2 泊滞在
Abzからの返信 (投稿日 : 2024 年 4 月 29 日)
Dear Kjell,Thank you for sharing your experience! We appreciate your feedback and are delighted that our staff made you feel welcomed during your stay. Their warmth is indeed an essential part of our hospitality. However, we apologize for the inconveniences you encountered. We regret that the room did not meet your expectations in terms of cleanliness. Rest assured, we take this seriously and will address it promptly. We also apologize for the low water pressure in the shower. We’ll investigate and rectify this issue to ensure a more comfortable experience for our guests. Additionally, we understand that the room being too hot affected your comfort. We’ll review our climate control systems to prevent such discomfort in the future. While not all rooms offer breathtaking views, we apologize if the view from your room fell short of your expectations. Your feedback helps us improve, and we hope to welcome you back soon for a more enjoyable stay. Best regards,Abz Front Office Supervisor

10/10 (非常に良い)

Antonietta

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
2024 年 4 月に 3 泊滞在
Beatriz からの返信 (投稿日 : 2024 年 4 月 27 日)
Dear Antonietta, Thank you so much for leaving feedback regarding your stay at the Mornington Hyde Park Hotel. We are happy to see that you enjoyed your stay with us immensely. We strive to always ensure that our guests feel comfortable when they spend their time away from home. If there is anything that we can do for you, do not hesitate to get into contact with us.Kind regards,Beatriz Reception

10/10 (非常に良い)

Lisa

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
We arrived a little early and our room wasn’t ready which we had no issue with at all, we had no plans so enjoyed just sitting in the lovely reception/bar area and were provided with some free drinks. The staff were lovely. Breakfast the next day was the best I’ve ever had in a hotel. I’d definitely stay again. Access into London was easy and only around 20 mins. ☺️
2024 年 4 月に 1 泊滞在
Beatriz Rからの返信 (投稿日 : 2024 年 4 月 25 日)
Dear Lisa, Thank you so much for your kind words. We are so grateful for your patience. It was an honour for us to welcome you to our establishment and we would love to have the opportunity to do so again in the near future.Kind regards,Beatriz Reception

10/10 (非常に良い)

Sergei

出張
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Good!
2024 年 4 月に 3 泊滞在
Sofiaからの返信 (投稿日 : 2024 年 4 月 22 日)
Dear Sergei,Thank you for reservation at Best Western Mornington Hyde Park Hotel.We are happy to receive your feedback about your recent stay with us. Your satisfaction is very important for us and we hope you will choose us again in the future.Kind regards,ReceptionMornington Hyde Park Hotel

8/10 (良い)

Riccardo

2024 年 4 月に 1 泊滞在
Beatriz Rからの返信 (投稿日 : 2024 年 5 月 10 日)
Dear Ricardo, Thank you for your kind words about our establishment. We are happy to know that on the overall, you enjoyed your stay at our establishment immensely. It was a pleasure to welcome you, and we would love to have an opportunity to do so again. Kind regards,Beatriz Reception

8/10 (良い)

Wilfrid

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Revoir l’insonorisation des chambres Chambre propre du premier au dernier jour Petit dej excellent et complet
2024 年 4 月に 4 泊滞在
Beatriz からの返信 (投稿日 : 2024 年 4 月 20 日)
Dear Wilfird, Thank you for your kind words about our establishment. We are so happy to see that you enjoyed your stay with us immensely. Our housekeeping staff are dedicated in ensuring that they provide the cleanest services possible. It was a pleasure to welcome you to our establishment and we would love to do so again!Kind regards,Beatriz Reception

8/10 (良い)

YANKUO

良かった点 : 清潔度、スタッフとサービス
The room is not soundproof, I can hear the tv sound and people talking from next door very clearly.
2024 年 4 月に 4 泊滞在
Beatriz からの返信 (投稿日 : 2024 年 4 月 18 日)
Dear Yanuko, We are so happy to see that you enjoyed your stay at the Mornington Hyde Park Hotel. We would like to apologise for any inconveniences caused to you as a result of the noise. If there is anything that we can do to remedy this, do not hesitate to get into contact with us.Kind regards,Beatriz Reception

10/10 (非常に良い)

Christian、Colmar Berg

2024 年 4 月に 1 泊滞在
Qudusからの返信 (投稿日 : 2024 年 5 月 2 日)
Dear Scarlett, Thank you for sharing your experience, we are happy with the 5/5 rating given. we hope to see you back soon. If you have any more feedback or need assistance with anything else, feel free to contact us directly. Best regards. Qudus Front Office Receptionist.

8/10 (良い)

Tammy

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 4 月に 1 泊滞在
Beatriz からの返信 (投稿日 : 2024 年 4 月 12 日)
Dear Tammy, We are happy to hear that your stay at the Mornington Hyde Park Hotel. We value all of our guest feedback immensely, as we are continuously aiming to improve our services. If there is anything we can do for you, please do let me know. It was our pleasure to welcome you and we would love to do so again in the nearer future. Kind regards,Beatriz Reception

10/10 (非常に良い)

Franco

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Very nice hotel
2024 年 4 月に 1 泊滞在
Beatriz Rからの返信 (投稿日 : 2024 年 4 月 11 日)
Dear Franco, We are happy to see that your stay at the Mornington Hyde Park Hotel was exceptional. We would like to thank you for your feedback, as it is the key to ensure our efforts at improving the quality of our services are not fruitless. It was a pleasure to welcome you to our establishment and we would love to have an opportunity to do so again. Kind regards,Beatriz Reception

10/10 (非常に良い)

Sara

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Excellent location, warm friendly staff, will definitely stay again
2024 年 3 月に 3 泊滞在
MAからの返信 (投稿日 : 2024 年 4 月 2 日)
Dear Sara, we are delighted to see that you thoroughly enjoyed your stay with us. We would like to thank you for your feedback and let you know that we would love to welcome you back to our hotel in the near future!Kind regards,MagedNight Manager

8/10 (良い)

Elaine

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Property and surrounding area were great!!!! Breakfast was delicious!!! Hotel & room were clean & spacious!!!
2024 年 3 月に 2 泊滞在
M.Aからの返信 (投稿日 : 2024 年 3 月 28 日)
Dear Elaine, Thank you for reservation at Mornington Hyde Park Hotel. We are thrilled to see the positive feedback from you about your recent stay. We hope to see you again soon!Kind regards,Maged,Night Manager

6/10 (普通)

Will

Front desk staff not particularly friendly and my room on the 4th floor very noisy thanks to an air conditioning until outside. However, breakfast was good and it's a good budget option for a London break.
2024 年 3 月に 1 泊滞在
Sofiaからの返信 (投稿日 : 2024 年 3 月 23 日)
Dear Will,Thank you for completing a review about your recent stay at Mornington Hyde Park Hotel.First of all, I would like to apologise for the inconveniences caused during your last visit of us.Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.We would like to ask you if there is anything we can do to apologise for that inconveniences or improve your next stay?Best regards,Reception Mornington Hyde Park Hotel

10/10 (非常に良い)

Edwin

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
2024 年 2 月に 5 泊滞在
Sofiaからの返信 (投稿日 : 2024 年 4 月 9 日)
Dear Edwin,Thank you for the review about your recent stay with Best Western Mornington Hyde Park Hotel.We appreciate your feedback and it helps us to make your future visit better.Kind regards,ReceptionBest Western Mornington Hyde Park Hotel

10/10 (非常に良い)

Hayley

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Lovely hotel, staff were very helpful and friendly. Excellent breakfast, fantastic choice, staff very attentive replenishing and clearing away regularly. Hotel situated in lovely area a very short walk from Hyde park and underground station. Would definitely recommend and would visit again, thank you.
2024 年 3 月に 2 泊滞在
Sofiaからの返信 (投稿日 : 2024 年 3 月 19 日)
Dear Hayley, Thank you for completing the survey regarding your recent stay at our property. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Best regards,Reception Mornington Hyde Park Hotel

10/10 (非常に良い)

Nicole

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The room is modern, comfortable and clean and the staff is polite. Hyde park is almost in front of the property. The area is safe and there is everything you need, two metro stations, bus stops, shops and restaurants. I recommend this property for your stay in London.
2024 年 3 月に 2 泊滞在
Beatriz からの返信 (投稿日 : 2024 年 3 月 16 日)
Dear Nicole, We are so happy to see that we exceeded your expectations during your stay at the Mornington Hyde Park Hotel. We value our guest feedback immensely as it continuously ensures that the services we provide are improving. We would love to welcome you back to our establishment in the near future! Kind regards,Beatriz Reception

6/10 (普通)

Jade

出張
良かった点 : 清潔度、スタッフとサービス
2024 年 3 月に 4 泊滞在
Beatriz からの返信 (投稿日 : 2024 年 3 月 15 日)
Dear Jade, Thank you so much for your rating of the Mornington Hyde Park Hotel. We are dedicated in providing our guests with the best experience possible, and we are glad to see that you enjoyed your stay with us. We hope you will join us again soon!Kind regards,Beatriz Reception

10/10 (非常に良い)

Issa

出張, グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Overall decent
2024 年 3 月に 8 泊滞在
Sofiaからの返信 (投稿日 : 2024 年 3 月 12 日)
Dear Issa,Thank your for reservation at Mornington Hyde Park Hotel.We really appreciate your feedback and will be happy to see you again soon.Best regards,ReceptionMornington Hyde Park Hotel

8/10 (良い)

Anne-Kathrine Baunholt

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 3 月に 3 泊滞在
Sofiaからの返信 (投稿日 : 2024 年 3 月 8 日)
Dear Anne-Kathrine,Thank you for your positive feedback about your recent stay at our property.We hope you really enjoyed your stay and it will be a pleasure to see you again very soon.Best regards,Reception Mornington Hyde Park Hotel

6/10 (普通)

Holly

良かった点 : 清潔度、施設のコンディションと設備
The room was really clean and it’s in a lovely area close to the tube. The downside was that it was extremely loud - I am a heavy sleeper so I don’t usually worry about noise - but I could feel everyone’s doors closing around me, it would startle me multiple times during the night. Could hear the person in the room next to me on the phone. I booked in advance but when I came to reception to check in, I waited a long time and then finally when someone came and I said I was checking in, she looked at me an said ‘how old are you?!’ which I thought was so odd and bit abrupt? I am in my early thirties… I look quite young for my age but I definitely do not look like a child/teenager….. It just made the experience very awkward.
Abzからの返信 (投稿日 : 2024 年 3 月 4 日)
Dear Holly,Thank you for sharing your detailed experience. I apologize for the inconvenience you faced during your stay. It’s essential for us to address noise complaints promptly and ensure a comfortable environment for all guests.Regarding the noise issue, I understand how disruptive it can be, especially when you’re trying to rest. We take noise complaints seriously, and I apologize that it affected your stay. We’ll review our procedures to prevent similar situations in the future.As for the reception experience, I apologize for any discomfort caused by the staff member’s question. It was indeed an odd and abrupt interaction. Rest assured, we appreciate your feedback, and we’ll use it to improve our service.If you have any further comments or suggestions, please feel free to share them with us. We value your feedback and hope to provide a better experience during your next visit. Best regards,Abz Front Office Supervisor

8/10 (良い)

Bex

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 2 月に 1 泊滞在
Sofiaからの返信 (投稿日 : 2024 年 2 月 29 日)
Dear Bex,Thank you for reservation at Mornington Hyde Park Hotel.Your feedback is really important for us and we will be happy to see you again soon.Kind regardsReception

10/10 (非常に良い)

Isaac

2024 年 2 月に 1 泊滞在
Sofiaからの返信 (投稿日 : 2024 年 3 月 21 日)
Dear Isaac,Thank you for taking time to complete the review about your recent stay at Mornington Hyde Park Hotel.We appreciate your feedback and it helps us to make your future stay with us better.Best wishes,ReceptionMornington Hyde Park Hotel

8/10 (良い)

Leila

2024 年 1 月に 2 泊滞在
Sofiaからの返信 (投稿日 : 2024 年 2 月 21 日)
Dear Leila,Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.We will be happy to see you again soon!Best wishes,Sofia Front Office

10/10 (非常に良い)

Martin

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2024 年 2 月に 1 泊滞在
Sofiaからの返信 (投稿日 : 2024 年 2 月 16 日)
Dear Martin,Thank you for choosing Mornington Hyde Park Hotel.We really appreciate your feedback and hope we will see you again soon.Kind regards,ReceptionMornington Hyde Park Hotel

8/10 (良い)

Catherine

良かった点 : スタッフとサービス、客室の快適度
2024 年 2 月に 2 泊滞在
Sofiaからの返信 (投稿日 : 2024 年 2 月 16 日)
Dear Catherine,Thank you for staying at Mornington Hyde Park Hotel.We are happy to hear a feedback from you and hope to see you again soon.Best wishes,ReceptionMornington Hyde Park Hotel

6/10 (普通)

krzysztof

出張
良かった点 : 清潔度、スタッフとサービス
気になった点 : 客室の快適度
2024 年 2 月に 2 泊滞在
Sofiaからの返信 (投稿日 : 2024 年 2 月 16 日)
Dear Krzysztof,Thank you for reservation at Mornington Hyde Park Hotel.I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.Thank youReceptionMornington Hyde Park Hotel

8/10 (良い)

宿泊されたお客様

グループ旅行
良かった点 : 清潔度、施設のコンディションと設備、客室の快適度
2024 年 1 月に 5 泊滞在
Abzからの返信 (投稿日 : 2024 年 2 月 5 日)
Dear guest,Thank you for your time giving us a review.Best regards,

8/10 (良い)

Henry

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Good stay with an unfortunate shower
Lovely staff, the room was comfortable, and pleasant, and in a great location. The shower unfortunately was a bit broken, it would only point more towards the wall so had to be held in place when used. Otherwise would really recommend this hotel.
2024 年 1 月に 1 泊滞在
Sofiaからの返信 (投稿日 : 2024 年 2 月 1 日)
Dear Henry,Thank you for reservation at Mornington Hyde Park Hotel. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. And we will also do as much as we can to make your next stay better.We hope to see you again soon.Best regards,Sofia Front Office

2/10 (非常に不満)

Felicia

出張
良かった点 : 清潔度
気になった点 : スタッフとサービス、施設のコンディションと設備、客室の快適度
o hotel me deu um quarto localizado no andar bem embaixoN jamais fiquem nele! e horrivel, pequeno e quente! os funcioonarios mentem e tem mau humor!!! pedi ar condicionado e nunca ligaram!!! banheiro horrivel! localizacao horrivel
2024 年 1 月に 1 泊滞在
Abzからの返信 (投稿日 : 2024 年 1 月 29 日)
Dear Felicia,We sincerely regret to hear of your dissatisfaction during your recent stay with us. It is sad to hear that you did not enjoy your experience despite our efforts to accommodate your preferences, including relocating your room to the Fifth floor, a change that seemed to bring you satisfaction at the time.Our commitment to guest satisfaction is very important, and our front office agents are available around the clock to address any concerns and ensure a comfortable stay for all our guests. We make it a priority to follow up with guests to ensure their needs are met and that they experience a seamless stay.We acknowledge your feedback on our hotel's location, and we find it unfortunate that your perception differs from our perspective. We take great pride in our central location, situated less than a minute's walk from Hyde Park a feature that many of our guests appreciate.Your review did not capture the efforts our team made to address and resolve the situation promptly. It would have been greatly appreciated if you could have mentioned how our team handled the situation to avoid misleading potential guests.We genuinely appreciate you taking the time to share your thoughts, and we hope to have the opportunity to welcome you back in the future. Our aim is to make amends and provide you with an exceptional and memorable stay.Best regards,

10/10 (非常に良い)

Marcia

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Confortável e com ótima localização e atendimento.
Foi ótima a experiência. O Hotel é muito bem localizado. Fica perto de 2 estações de metrô a Lancaster Gate e a Paddington que também é uma estação de trem e ao lado do Hyde Park. Muito confortável, quartos pequenos, como a maioria dos hotéis em Londres, limpo, com um café da manhã justo e um ótimo atendimento.
2024 年 1 月に 2 泊滞在
Beatriz からの返信 (投稿日 : 2024 年 1 月 28 日)
Dear Marcia, Thank you for your lovely words about our establishment. We are so happy to hear that you had such a great time. We hope that you will return again soon!Kind regards,Beatriz RibeiroReception

6/10 (普通)

James

出張
良かった点 : 清潔度、スタッフとサービス、設備とサービス
Turns out it’s not a. 4* hotel. Three at best. Very basic facilities, portable heaters to keep you warm. Incredibly small rooms with no frills. Not the friendliest welcome, not as much as a hello, how are you. Initially got out in a horrid room on the ground floor overlooking a pub. Second room was upstairs, but was depressing. Won’t be staying again.
2024 年 1 月に 1 泊滞在
Sofiaからの返信 (投稿日 : 2024 年 1 月 23 日)
Dear James, Thank you for your feedback about your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. Kind regards, Front Office Mornington Hyde Park Hotel

8/10 (良い)

Richard

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The Hotel was great, in a beautiful location. The staff was professional and attentive, and the breakfast was very good. Just an important point to notice: the description of the "Executive Room - 1 queen bed" along with the pictures don't match the actual room you get. What the site is actually showing as the "Executive Room" is actually the "Family Room", so you don't get fooled. I booked the Executive Room based on the description here, and got the equivalent to a standard room: a tiny room with no sofa bed and very, very little space. The property manager should correct the description and pictures to avoid misleading the customers.
Sofiaからの返信 (投稿日 : 2024 年 1 月 23 日)
Dear Richard, Thank you for staying with us and for your positive review. We are really appreciate your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We will be happy to see you again. Thank you again for taking your time to complete the survey. We appreciate your loyalty to our brand. Sincerely,Sofia Front Office

8/10 (良い)

Emanuel

グループ旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2024 年 1 月に 2 泊滞在
Sofiaからの返信 (投稿日 : 2024 年 1 月 23 日)
Dear Emanuel,Thank you for staying at Mornington Hyde Park Hotel and for your review.We always happy to see you.Best wishes,Sofia Front Office

10/10 (非常に良い)

Massimo

出張
2024 年 1 月に 2 泊滞在
Beatriz からの返信 (投稿日 : 2024 年 2 月 2 日)
Dear Massimo, Thank you so much for your high rating of our property. We value our guest feedback immensely and we are happy to see that our services are working well for you! It was a pleasure to welcome you to our establishment during your stay and we hope to get another chance to do that soon.Kind regards,Beatriz Reception