This property is pristine! I would challenge anyone to find a reason to complain. There are none. The location is ideal for walking to the tube or bus station. You are close to all of central London and all of the highlights for a first time tourist! There is a market right under the property for grabbing ice or drinks/snacks. There is a grocery store about an 8 minute walk and there are many restaurants and pubs really close around the corner. We are a family of 5 with our 3 kids ranging from 21 yo to 26 yo. There are many steps to consider but that was not an issue for us. One person sleeps comfortably in the main level bedroom and 2 people in each of the upstairs bedrooms, so 5 people max is ideal. There is air conditioning for the warm days and heated floors and fireplace for the cooler weather. Oh, and did I mention a heated toilet seat! This place looks exactly like the pictures. We appreciated the excellent communication and help with directions getting from the airport to the property. Also, it was a great pleasure to meet Terry, who greeted us and went over all of the details of the property including the lights, a/c, tv remotes etc. We highly, highly recommend and hope to return to London in the future. We would stay again for sure!